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In-Scope,

Permanent, Full time

Multiple Positions

Work Location: Regina, Head Office. This role is eligible for hybrid work option – this means you’ll have the flexibility of working from home and in the office (in Regina), on a scheduled rotation once training requirements have been met. Until then, the successful incumbent will be expected to work on-site, full-time.

Work hours: 3 days a week, 12-hour days on rotation 7:00 am – 7:00 pm and 7:00 pm – 7:00 am. (Note: during training, work hours will vary from this schedule.)

Pay Range - $62,006 - $78,249

Posting Close Date: October 9, 2026

General Accountability

The Operations Analyst is responsible for ensuring optimal availability and utility of resources, including the grouping, configuration, allocation, and capacity management of those resources. This role safeguards the organization’s computer networks and systems by monitoring, investigating, resolving, or escalating events and activities detected within the monitoring systems, as well as conducting risk assessments and user impact assessments, identifying vulnerabilities, or configuring systems to enhance existing features.

You will be the first responder to monitoring alerts, own the internal and external communication of technical issues and user experience impacts, and the first technical team to execute actions to resolve incidents. You will also be responsible for completing the root cause analysis of all major incidents, which includes coordinating necessary technical teams required to complete the analysis, provide emergency CAB approval for expedited changes as required and audits implemented change requests that lead to potential or actual incident.

Key Accountabilities

Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

Operations

• Monitors the infrastructure/cloud fabric: the interconnected system of hardware, storage, and networks that support and maintain the cloud fabric. 
• Ensures optimal health and performance of on-premise systems, cloud fabric, and fabric management. 
• Plans for facility and hardware failures and maintenance. 
• Executes queries within Azure Monitor or other monitoring tools to resolve technical issues.
• Executes runbooks for all triggered alerts and potential and actual service disruption events.
• Monitors networks and systems for security breaches using software that detects intrusions and abnormal system behavior and contains security issues through the execution of predefined runbooks.
• Assesses technical security risks in terms of impact to systems and service confidentiality, integrity, and availability.
• Identifies and reports/escalates/resolves incidents, including security incidents, as quickly as possible. 
• Conducts accurate and timely investigation of issues to ensure service level agreements (SLAs) are met.
• Owns the major incident process to ensure incidents are communicated effectively and resolved efficiently.
• Ensures the change management process is followed in the resolution of incident and problem tickets.
• Analyzes incidents and problems to proactively prevent the occurrence of further incidents/problems.
• Leads the investigation of problems via root cause analysis (RCA), proactive trend analysis, and monitoring.
• Identifies and analyzes incident trends and preventative action items for the future.
• Updates processes based on RCA action items.
• Ensures reactive and proactive management of IT problems and known errors.
• Ensures that the right resources are available to investigate, identify, and resolve the root cause of a problem.
• Coordinates efforts of subject matter experts and DevOps, including suppliers and internal/external teams to ensure timely resolution of problems.
• Owns the known error database for problems and ensures its maintenance.
• Provides visibility into upcoming approved change requests.
• Provides CAB approval for expedited IT change requests, per the IT Change Management policy.
• Audits changes in the environment and follows up to ensure processes are followed or changes to the process are required.

Interactions

• Provides reports of detected events to business owners and executives.
• Generates trend analysis for problem management.
• Requires error and operational instructions (runbooks) for applications, solutions, and services implemented in the SGI environments.
• Investigates all alerts, events, and incidents.
• Monitors systems for events, alerts, and abnormal behaviour.
• Escalates to next level teams as required, per runbook.
• Leverages incident trends to identify systemic issues to be resolved via problem management process.
• Identifies common failures to impacted teams (e.g., component failure, code failure, team failure, service failure).
• Logs root cause information in the known error database.
• Logs workaround/resolution for known errors/root cause.

High Performance Team & Culture

• Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.
• Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge, providing guidance, mentoring, training, and supporting developmental opportunities
• Demonstrates that the Health, Safety and Emergency Management Policy is applied in area of responsibility for self and others.
• Actively applies knowledge to support transformation and strategic initiatives of the corporation, while participating and advocating change and applying a growth mindset.

Technical Knowledge and Skills

• Proficient knowledge of modern IT monitoring systems, tools, and related procedures.
• Proficient knowledge of problem management methodology and related tools.
• Proficient skill in the operation, monitoring, and logical problem-solving in the operation of the organization’s computer networks and systems.
• Fundamental knowledge of methods, procedures, policy, and guidelines for all IT departments, and how their networks and systems support the delivery of IT services to SGI.

Education & Certifications

• Two-year diploma from an accredited post-secondary education institution in a relevant field of study, such as Information Technology, or defined equivalency.

Experience

• One to two years’ experience in service desk, desktop, or a related IT field.

Behavioural Competencies

Leader Level 2 – Applies (Self & Others)

• Accountability - Goes Beyond Basic Expectations to Implement Customer/Partner Focused Solutions
• Business Acumen - Applies Business Fundamentals and Thinks in Future-Oriented Terms
• Change Agility - Is Nimble; Shifts Gears Quickly and Comfortably
• Leadership - Leads Self and Others

At SGI, we are committed to a workplace where people feel respected, valued, and able to contribute fully. Through fair, consistent, and transparent people practices, we attract skilled talent with varied lived experiences and offer meaningful work, opportunities for growth, and a strong sense of belonging. Our commitment to reconciliation includes inclusive hiring practices that create meaningful opportunities for Indigenous peoples and support a workforce reflective of the communities we serve. Join us in building a culture where contributions are valued and shared success is shaped by our people.

If you require an accommodation during the recruitment process, we invite you to submit your accommodation request to [email protected] and we will work through your request with you. All information received will be kept confidential.

Posting Close Date:

As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you're a great candidate for this role.