The Operations Analyst supports strategic and operational priorities across City Club from within the executive leadership. This role builds the analyses, reports, and project infrastructure that City Club leadership needs to make decisions and track execution. The scope is intentionally broad: the work follows wherever City Club priorities lead, spanning operations, people, growth, finance, and club performance.

This is not an administrative support role. The Operations Analyst owns deliverables, manages project timelines, produces original analysis, and operates as a functional partner to leaders across City Club. The value of the role is measured by the quality and usefulness of its output and by the capacity it creates in City Club leadership to focus on the decisions that matter most.

JOB DESCRIPTION

Analysis, Reporting, and Decision Support

• Develop and maintain reports, dashboards, and analyses that support executive decision-making across operations, finance, people, and growth initiatives.
• Research market trends, competitive dynamics, operational opportunities, and strategic initiatives to inform planning and investment decisions. Translate complex data into clear, actionable formats for senior audiences, including presentations, briefs, and financial models.
• Provide data-driven insights and scenario analysis to support strategic discussions and business cases.

Project Management and Execution

• Manage delegated projects and timelines from planning through completion, ensuring priorities stay on track, stakeholders remain aligned, and deliverables are completed on time.
• Take ownership of strategic and operational initiatives, including scoping, milestone tracking, stakeholder coordination, and status reporting.
• Identify and resolve issues as they arise, applying sound judgment and escalating to leadership when appropriate.
• Partner with leaders and teams across City Club to move cross-functional initiatives forward effectively.

Executive Office Support

• Provide flexible analytical and project support across executive and City Club priorities as business needs evolve.
• Prepare materials for leadership meetings and strategic reviews.
• Maintain confidentiality and exercise discretion in handling sensitive financial, operational, and personnel matters.

QUALIFICATIONS

• Bachelor’s degree required, or equivalent combination of education and directly relevant professional experience.
• Three or more years of experience in hospitality operations, hotel management, food and beverage management, or an analytical role within a hospitality or service-driven organization.
• Demonstrated ability to build reports, dashboards, and financial or operational models that translate complexity into clarity.
• Advanced proficiency with Microsoft Office, particularly Excel and PowerPoint.
• Experience with business intelligence or data visualization platforms (Power BI, Tableau, or comparable) strongly preferred.
• Exceptional written and verbal communication skills, with the ability to synthesize and present information to senior audiences.
• Direct experience in luxury hospitality operations required. Understanding of hotel P&L structures, F&B operations, membership models, and property-level performance metrics expected.

PHYSICAL CAPABILITIES:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to communicate clearly in person, by phone, and in writing.
• Ability to move between BHC properties and office locations as needed.
• Occasional lifting or carrying of materials, binders, or office supplies up to 15 pounds.
• Ability to read, review, and process financial documents, reports, and digital data with sustained concentration and accuracy.
• Ability to work occasional extended hours to support leadership meetings, strategic reviews, and operational reporting deadlines.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHC is an equal employment opportunity employer.  Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.