KONE is a global leader in the elevator and escalator industry, making people’s journeys safe, convenient, and reliable with smart and sustainable People Flow®. In a world where cities are constantly evolving and more and more people choose to live in them, we at KONE stand with one clear aim: to shape the future of cities. We make urban life more vibrant and livable. And we do it by enabling safe, sustainable, and effortless people flow for all. We help cities leave a positive mark on the planet - for the next century and beyond. We shape the future of cities.

KONE Technology and Innovation Unit (KTI) is where the magic happens at KONE. It's where we combine the physical world – escalators and elevators – with smart and connected digital systems. We are changing and improving the way billions of people move within buildings every day. We are on a mission to expand and develop new digital solutions that are based on emerging technologies.

KONE R&D brings together top talent from different disciplines into an industry-leading product and technology organization. We thrive in solving complex customer challenges, connecting legacy with the latest technologies across hardware and software engineering. In fact, roughly half of our R&D roles are in software. Agile ways of working mean that we are better able to meet our customers’ rapidly evolving needs for speed and innovation, in a global environment.

R&D unit in KTI is responsible for developing digital services at KONE. It’s the development engine for our Digital Services such as KONE 24/7 Connected Services, Office Flow and Partnership Ecosystem. Our common goal at KONE is to keep the end users safe and people flow uninterrupted. KONE moves 2 billion people every day and that means our services can really make cities better places to live

We are seeking a highly skilled and experienced Operations Engineer to join our Solution Operations team. This role focuses on ensuring system stability, driving operational excellence, and supporting end-to-end incident management across multiple platforms. The ideal candidate will combine strong operational expertise with hands-on technical skills in DevOps, cloud platforms, and automation.

Key Responsibilities

Operations & Incident Management

• Manage and contribute to end-to-end incident lifecycle, ensuring timely resolution within defined SLAs and KPIs.

• Perform advanced troubleshooting across multiple technologies and environments (global and local).

• Lead and/or support problem management and root cause analysis (RCA) initiatives.

• Collaborate with cross-functional teams (Product Owners, Developers, Business, and Support teams) for issue resolution.

• Provide hands-on operational support and coordinate with stakeholders during critical incidents.

DevOps & Automation

• Apply DevOps best practices to improve operational efficiency and system reliability.

• Manage and maintain CI/CD pipelines using tools like Jenkins and GitLab.

• Develop and deploy automation scripts using Python, PowerShell, or similar tools.

• Contribute to continuous improvement of DevOps processes and workflows.

• Actively work on the semi-development workloads collected from the development teams.

• Actively find opportunities & drive the AI initiatives within the CAI Ops stream.

Monitoring & System Optimization

• Monitor system health and performance using cloud-native and third-party monitoring tools.

• Identify opportunities for proactive monitoring, automation, and stability improvements.

• Optimize infrastructure for performance, scalability, and cost-efficiency.

Technical Ownership

• Maintain strong understanding of applications, infrastructure, and product architecture.

• Manage configuration of systems within scope (where applicable).

• Ensure proper documentation and adherence to operational standards and processes.

Required Skills & Qualifications

Must-Have Skills

• Strong experience in IT Operations / Production Support.

• Hands-on expertise in:

  • Cloud Platforms: AWS

  • CI/CD Tools: Jenkins, GitLab, GiHub

  • Scripting: Python, PowerShell

• Proven experience in:

  • Incident, Problem, and Release Management

  • SLA/KPI-driven operations

  • Cross-team communication and stakeholder management

• Solid understanding of DevOps principles and practices

• Experience with system monitoring, alerting, and observability tools

• Experience in infrastructure optimization and cost management