D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer’s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

In this role you will be responsible in supporting both in-place and in-cloud technologies & technology users via defined procedures. The position reports to an IT manager and is part of a team that supports both the voice and data networks for various corporate business functions.

Responsibilities

• Offers technical guidance in managing the company's data and voice networks.
• Installs, maintains, and provides support for local area networks (LAN), wide area networks (WAN), telephone systems, firewalls, and wireless solutions.
• Installs, supports, and maintains tools for network management, monitoring, and security.
• Conducts technical analyses of software, hardware, and transmission systems utilizing various diagnostic tools to ensure efficient network operations.
• Observes, evaluates, and resolves issues within network and telecom environments to eliminate faults and guarantee high-quality transmission.
• Engages with third-party service providers and IT vendors.
• Creates and maintains documentation pertinent to the network environment.
• Collaborates with other IT specialists (such as the security team, server team, Helpdesk, etc.) on complex projects.
• Participates in team and project meetings as necessary.
• Gains insight into the general industry standard usage of supported technologies.
• Develops a basic understanding of business processes and how they rely on supported technologies.
• Fosters relationships within the IT department and with clients to enhance collaboration and teamwork essential for achieving organizational goals.
• Performs other tasks as assigned, with or without accommodations.
• Works within a team environment that involves frequent use of PCs and collaborative tools.
• Physical installation and relocation of network devices and associated hardware are required.

Requirements

• Bachelor’s degree in information technology or related business field
• CCNA certification or similar knowledge advantage, CCNP certification is advantage and preferred
• Minimum of 5 years of experience in Information Systems
• Extensive experience with LAN, WAN, SD-WAN, and wireless technologies, encompassing routing, switching, routing protocols, network hardware, management, and security
• Proficient in the deployment and operations of Fortinet technologies
• Experience with Cisco networking solutions
• Familiarity with Microsoft Azure infrastructure and operations
• Solid understanding of the OSI model
• Skills in advanced data network design
• Significant experience with telephony systems, including PBX, voicemail, and related platforms
• Able to develop and troubleshoot programming for voice systems and call routing
• Strong knowledge of carrier network interfaces and services, proficient in VOIP/TDM and TCP/IP environments
• Exceptional analytical abilities with advanced problem-solving skills, including collaboration with peer technical teams to analyze and resolve cross-platform issues or to create problem-solving techniques, tools, and instructions for new or complex technologies
• Solid business knowledge with a strong grasp of how supported technologies integrate into business operations, effectively applying this understanding in daily support and addressing unusual or critical issues
• Knowledge of Linux/UNIX is a plus
• Essential knowledge of Fortinet NSE Certification or equivalent; NSE certification is preferred
• Microsoft Azure Fundamentals certification is a preferred advantage
• Familiarity with VMWare and MS Server is advantageous
• Excellent communication skills, with strong verbal and written proficiency in English; additional language skills are welcome
• Candidates have to declare Criminal record extract not older than three months

Benefits

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is IT in your DNA?