Overview:

RMIT is seeking Officers, Student Services (02 in Hanoi and 02 in Ho Chi Minh City) to deliver responsive, student-centred support and ensure a high-quality experience across student administration services through accurate, timely, and professional assistance.

WHY JOIN RMIT VIETNAM?

At RMIT Vietnam, international exposure meets real-world impact through strong industry and government collaboration. Working at RMIT means building a meaningful career while creating impact in a high-performing environment.

Further insight into our mission, impact and global connections is available in the RMIT Vietnam Profile.

WHAT WE OFFER

• Competitive remuneration VND package for candidates with salary starts from 19,233,000 VND gross per month.
• 13th month Tet bonus
• Private Health insurance for you and your family, plus Personal Accident Insurance
• Generous annual leave, sick leave, volunteer leave and public holidays (Christmas and Tet Holidays)
• Professional development and career advancement
• Access to state-of-the-art facilities and resources
• A vibrant and diverse campus life and more!

POSITION SUMMARY

The Officer, Student Services plays a key role in delivering consistent, student-centred experience by providing timely and accurate support across student administration services. The position contributes to the effective day-to-day

operations of Student Connect, ensuring enquiries are handled in line with University standards and service expectations.

Working within established processes and systems, the role supports students to access services and information efficiently, while maintaining accurate records to enable service continuity and improvement. As part of a collaborative team, the Officer, Student Services contributes to a reliable, responsive, and continuously improving service environment.

KEY ACCOUNTABILITIES

1. Student enquiry handling & resolution

• Respond to student enquiries across approved service channels (e.g. phone, webchat, portal, walk-in), providing clear and consistent information in line with University policies and procedures.
• Resolve enquiries related to student administration, including academic records and official student documents (e.g. transcripts, testamurs, confirmation of enrolment letters), fees, payments and refunds, insurance, graduation, and other general administrative matters.
• Work collaboratively with relevant stakeholders (e.g. Academic Registrar’s Group, Finance) to ensure consistent service delivery and effective resolution of student enquiries.
• Promote the use of self-service tools by guiding students to appropriate resources and digital platforms (e.g. RMIT website, myRMIT). Support students in navigating these platforms to complete relevant student administrative tasks.

2. Student ID card management

• Manage end-to-end student ID card services, including processing requests, issuing cards, and responding to related enquiries (e.g. replacement, fee payment, room access).
• Manage the storage and handling of invalid or expired student ID cards in line with University policy.

3. General responsibilities

• Maintain accurate and complete enquiry records, including correct categorisation and documentation, to support reporting and service improvement.
• Participate in team meetings and service improvement activities, identifying opportunities for service enhancement and automation.
• Maintain knowledge of relevant University policies, procedures, and systems.
• Undertake other duties as required, consistent with the classification of the role.

KEY SELECTION CRITERIA

• A bachelor’s degree in a relevant discipline.
• At least 1 year of experience in a student services role with demonstrated ability to handle enquiries across multiple channels in a high-volume environment, with the ability to engage effectively and professionally with a range of stakeholders.
• Strong organisational and time management skills, exemplified by the ability to prioritise tasks, manage competing demands and meet high service expectations.
• Demonstrated ability to work flexibly and efficiently as a member of a team in a high-volume customer-focused environment.
• Experience with database and service management systems, with the ability to adapt to new new technologies and evolving service delivery models.

More information is available in the Job Description.

HOW TO APPLY

To be considered for this role, it is mandatory to submit both a resume and a cover letter. Please click on the 'Apply' link provided in this Job Ads to initiate the application process.

Applications will be reviewed on a rolling basis, and the University reserves the right to appoint prior to the closing date.

COMPLIANCE REQUIREMENTS

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 6.0 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).

Further guidance will be provided during the recruitment process.

RMIT UNIVERSITY COMMITMENT

RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.

IMPORTANT NOTICE:

• Please ensure that your application is submitted through our Workday system on the RMIT Careers page. We do not accept applications through other means.
• RMIT Vietnam will never request any fees or payments during the application process. Be vigilant about scams asking for payment to apply.
• For any questions or support, feel free to reach out to our Talent Acquisition team at employment@rmit.edu.vn

#RMITVietnam

Applications Close:

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community.  As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

https://www.rmit.edu.vn/about-us