Position Summary

As an Office & People Specialist at EarnIn, you will play a pivotal role in shaping and nurturing our company culture while ensuring that our people practices align with our mission and values serving as the local point of contact for the People Partner team in our Bangkok, Thailand location. This position will be a hybrid role based in our Bangkok office, with 2 days on-site per week. This role is perfect for someone who is passionate about people, has a strong understanding of People Experience best practices, loves creating a culture where people know they belong, and thrives in a dynamic, global, mission-driven environment.

This role blends people support, site operations, and program coordination, making sure the Thailand team has a local point of contact for people programs and topics as well as a thriving office environment to enable people to do great work, and celebrate their accomplishments. You will be a member of the Global People Partnering team, and report to the Head of People & Culture, APAC. This role is ideal for someone who is people-oriented, highly organized, and thrives in a dynamic, growing environment, with the ability to balance execution, judgment, and collaboration.

People Practices Responsibilities

• Provide Day1 Local Onboarding for Thailand employees
• Overview of local office, access card
• Set up schedule for New Hire Onboarding
• Assist with local benefits and payroll set up, coordinate with APAC Talent team, and other duties as needed
• Deeper understanding of local customs, programs, and policies across APAC
• Provide answers to employees on EarnIn programs and procedures for Thailand employees
• Local support for global EarnIn People programs
• Coordinate with broader People Partner teams
• Provide support to local TA efforts as needed - assist with recruiting scheduling, on site candidate and hiring manager assistance as needed
• Amplify local culture as well as broader EarnIn culture and values 
• Provide a local confidential voice for employees in Thailand, coordinating with others on the People Partnering team is as needed
• First point of contact for employee relations issues and exit interviews
• Help maintain a high bar and drive performance management
• Ensure all employees have needed tools and training to ramp up effectively
• Coordinate with L&D efforts and training needs

Immigration & Mobility Support

• Coordinate with internal teams and external vendors on employee immigration processes (e.g. business travel, relocation, work permits)
• Support documentation, tracking, and communication related to immigration processes
• Serve as a local liaison for employees navigating immigration-related questions, partnering with Legal and external vendors as needed
• Coordinate Visitor Visa Process for broader EarnIn company-wide activities

Office Manager Role & Responsibilities

• Manage office site and coordinate with vendors for provisioning, maintenance and procurement of items needed for the site
• Track site expenses and procurement with vendor
• Coordinate globally with EAs, site leads, FP&A and administrative team for budgeting, best practices
• Raise monthly expenses for lunch, supplies, equipment 
• Vendor Management
• For office site (managed office)
• Procurement of supplies / swag, manage lunch vendor
• New Hires
• Onboard new employees
• First day onboarding, access cards
• Set up welcome activities
• POC for existing employees in BKK
• International integration for various workstreams that include: people programs, benefits, people compliance, and rhythm of business
• Commute, site location needs
• IT, reimbursement related queries 
• Leave and time off questions 
• Coordinate employee records changes with US team
• Plan and facilitate monthly employee events including activities, lunches, corporate visitors, and offsites
• Track headcounts, coordinate bookings, budget 
• Work closely with the Thailand site lead for smooth operations of the site

What We're Looking For

• You’ve done this before. You have at least 3+ years of experience in an HR Generalist, HR Manager, People Program Manager or similar role, preferably in a fast-paced, high-growth environment. 
• Bachelor's degree or equivalent in Human Resources, Business Administration or related field. HR certification (e.g., PHR, SHRM-CP) is a plus.
• Strong problem solving, reporting, and analytical skills. 
• High proficiency in Google Applications, including Google Sheets, Docs, Slides, and GMail. Proficiency in at least one HRIS system. Experience in Workday is a plus.
• Strong knowledge of HR best practices, employment law, and compliance, including knowledge of Thailand labor laws and regulations 
• Familiarity with immigration or mobility coordination/logistics
• Excellent written and verbal communication skills in English (site language is English), high EQ and interpersonal skills with a strong ability to build relationships and deliver feedback effectively
• Ability to handle sensitive information with confidentiality, sound judgment, and integrity.
• Proactive, resourceful, and able to operate independently as needed, with guidance
• Passionate about EarnIn’s mission and committed to creating a positive impact through your work. You are proactive, adaptable, and thrive in a collaborative environment.
• Demonstrated alignment with EarnIn’s values of customer first, collaboration, and creating impact 
• You are results-oriented with strong organizational time-management skills.
• You use your sense of humor to see the joy in situations. You stay calm and focused under stress, and have a learning mindset.

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