ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE:                                      Nurse Manager, Care Coordination       

REPORTS TO POSITION:      Director of Care Coordination and Patient Flow

DEPARTMENT:                        Care Coordination

DATE LAST REVIEWED:         May 2026

OUR VISION:                            Creating America’s healthiest community, together

OUR MISSION:                         In the spirit of love and compassion, better health, better care, better value

OUR VALUES:                          Accountability, Caring, Teamwork, and Safety

DEPARTMENT SUMMARY: The Care Coordination department engages in a collaborative process that assesses, plans, implements, coordinates, monitors and evaluates the options and services required to meet the client’s health and human service needs. It is characterized by advocacy, communication, and resource management and promotes quality and cost- effective interventions and outcomes. The department supports physicians and clinical staff in determining whether all aspects of a patient’s care, at every level, is medically necessary and delivered in appropriate setting. They ensure compliance with the Medicare Conditions of Participation and capture of appropriate reimbursement for the health system.

POSITION OVERVIEW: The Nurse Manager of Care Coordination manages daily unit operations including: staffing and scheduling; orientation and on-boarding; education and competency assessment; budget monitoring; maintaining and establishing patient care standards; and promoting evidence-based practice. The manager implements quality and safety initiatives, engages in process improvement, and is responsible for human resource management. This position applies standards for professional nursing practice and focuses clinical care to enhance the experience for patients, families, and all others while functioning in alignment with the leadership approach of St. Charles Health System. The Nurse Manager creates and sustains a patient care environment that supports safe, knowledgeable, compassionate, productive, and engaged caregivers. The Nurse Manager is a resource and support for the unit caregivers and departmental operations.

This position directly manages caregivers in the Care Coordination department.

ESSENTIAL FUNCTIONS AND DUTIES:

Responsible and accountable for successful daily operation of the Care Coordination department.

Participates in the development of operational plans, goals and performance targets for quality, customer service and regulatory compliance oversight to ensure principles and strategies of the organization are met. 

Responsible for scheduling staff to provide adequate coverage and ensures adherence to staffing plan in accordance with par coverage requirements.

Maintains and demonstrates an in-depth knowledge of nursing principles, practices, standards, and techniques and applies this knowledge in accordance with St. Charles Health System policies and procedures and within laws and regulations governing nursing practice in the State of Oregon.

Maintains and demonstrates an in-depth knowledge of CMS Conditions of Participation for Discharge Planning and ACMA (American Case Management Association) practice standards.

Responds to patient and family concerns or complaints with sensitivity and compassion in a timely fashion.

Utilizes findings from patient satisfaction survey and with input from the caregivers, to develop department-based customer services goals.

Participates as member of healthcare team and various interdisciplinary committees to improve patient care and meet patient needs.

Promotes empowerment of staff by utilizing collaborative approaches and encouraging new ideas.

Responsible for budget development, regular monitoring, accountability and meeting all operational targets for all areas within span of control.

Hires, directs, coaches and monitors the performance of all direct reports, to develop and maintain a high-performance team that meets organizational and department goals.

Monitors and ensures all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals.

Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate.

Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Lean principles, concepts and tools.

Creates a healing environment that supports all aspects of care, respects the wholeness of the individual, and demonstrates therapeutic presence through attitudes and behaviors that enhance the care experience for patients and caregivers.  

Facilitate the growth and development of a culturally competent team in the provision of appropriate care to patients and family members who belong to diverse cultural backgrounds.

Supports the vision, mission, and values of the organization in all respects.

Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients, and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

May perform additional duties of similar complexity within the organization, as required or assigned.                                 

EDUCATION:           

Required: Graduate of an accredited school of nursing. BSN or bachelor’s degree in related field.

Preferred: Master’s degree in nursing, management, or related field.

LICENSURE/CERTIFICATION/REGISTRATION:

Required: Current Oregon RN license. Valid Oregon driver’s license and ability to meet St. Charles Health System driving requirements. Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites. AHA Basic Life Support for Healthcare Provider certification.

Preferred: Certification in Case Management from ACMA (CCM) .

EXPERIENCE:

Required: Minimum five (5) years of clinical nursing experience in an acute care setting. Minimum one (1) year of leadership experience. Knowledge of Quality Improvement. Previous experience with emphasis on disease management, patient, and staff education.

Preferred: Three (3) years leadership or supervisory experience, preferably in a Utilization Review, Case Management, or Care Coordination acute-care setting.

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

SKILLS:

Must have excellent communication skills and ability to interact with a diverse population and professionally represent SCHS.

Must have strong team working and collaborative skills.

Must have strong attention to detail and organizational skills.

Must have strong analytical, problem solving, and decision-making skills.

Must be able to work under pressure in a fast-paced environment.

Must be able to thrive in a highly matrixed and collaborative environment.

Must demonstrate SCHS values of Accountability, Caring and Teamwork in every interaction.

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