Operations Support Administrator

Official Job title: Clerical Team Member, NRSWA, StreetWorks & Administration

Location: Glasgow, HQ (Hybrid)
Salary: from £30,150 per annum + other excellent benefits

Permanent

Help us create a better future, quicker

At SP Energy Networks, every fault repaired and every project delivered relies on strong operational support behind the scenes. We're looking for a Clerical Team Member to join our Operations team in Glasgow, helping coordinate fault repairs, process statutory notices and permits, and ensure critical network activities are delivered safely, efficiently and in compliance with industry legislation.

You'll play a key role supporting the delivery of electricity supplies to customers by coordinating administrative processes that enable both planned and emergency work to take place across the network. Working closely with operational teams, contractors and control centre colleagues, you'll help keep the network running while contributing to the transition to a cleaner energy future.

What you'll be doing

You'll raise and process road opening notices, permits, maintenance orders and purchase requests that support the delivery of network fault and maintenance activities. You'll work closely with contractors and field teams to ensure all activity is compliant with legislation, company processes and operational requirements.

You'll also coordinate operational documentation, provide administrative support for fault repairs, and handle information from field-based teams to ensure colleagues have the information they need when they need it. As part of the role, you'll support emergency and overflow calls from the Distribution Control Centre, helping the business maintain excellent customer service and operational performance.

What you'll bring

You'll be an organised and proactive administrator who enjoys working in a fast-paced environment where priorities can change quickly. You'll be comfortable managing multiple tasks at once, communicating with a range of stakeholders, and ensuring work is completed accurately and on time.

We're particularly interested in candidates who can demonstrate:

• Strong customer service and communication skills.
• Experience working with administrative systems and processes.
• Excellent planning and organisational skills.
• The ability to build positive working relationships with colleagues, contractors and customers.
• Confidence handling telephone enquiries, including urgent operational issues.
• An understanding of health and safety requirements within an operational environment.
• Experience within utilities, infrastructure, operations or knowledge of NRSWA and permitting processes would be advantageous.

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action, our benefits are designed to help you do just that, so that you have everything you need to take care of your world, today and tomorrow.

That's why our benefits include:

• 36 days annual leave
• Holiday Purchase Scheme
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers
• Electric Vehicle Schemes
• Cycle to Work Scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including Dental Insurance, Private Medical Insurance, Health Cash Plan and Annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Shopping, leisure, restaurant and gym discounts
• Exclusive employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously. We’re investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

IMPORTANT 

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