• Sell a variety of trail and season pass products using a complex software program while maintaining friendly and calm customer service. Collect waivers and payment. 

• Sell rental equipment to customers. Correctly size guests with boots, skis, and poles. Explain the function and proper use of rental equipment. Ensure equipment is returned in good working condition.  

• Regularly wax and maintain the rental equipment. 

• Provide prompt turnaround and quality work on customer waxes & repairs. 

• Efficiently sell Nordic ski lessons accurately and appropriately in-person and via phone. Describe the various lesson offerings, register students via a complex software system, collect payment, and maintain excellent attention to detail. 

• Accurately check in lessons and inform guests of lesson meeting areas and details.

• Sell apparel and accessories in the retail shop. Advise shoppers on products and develop detailed technical knowledge of the brands and items in the store. Assist guests with questions, product selections, and concerns. 

• Keep merchandise displays neat and organized. Monitor fitting room use.

• Answer a wide variety of questions, provide maps and information, and answer phone calls regularly. 

• Open and close computer workstation. Load cash drawer and ticket printer. 

• Maintain a clean and organized work area. 

• Assist with special events as directed by the manager. This may include working indoors or outdoors in a variety of roles for night events, races, and other events. 

• Assist in snow shoveling/ice chipping, splitting, and stacking firewood, and maintaining the wood stove. 

Secondary Functions

• Check trail passes at the ticket gate and out on the trails.  

• Clean high-use lodge spaces including restrooms, cafe seating, cubbies, carpets, and employee work and lounge spaces.  

• Assist with Nordic Center Events and Races in roles including crowd control, ticket checking, course monitoring, aid station management, tour guide, activity instructor, etc. 

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Such accommodations require an interactive discussion with the Human Resources Department before such accommodations can be made.  In addition to the specific conditions below, every position at Mt. Bachelor requires the ability to shovel snow and walk on steep and uneven surfaces.