Position Summary

The Nordic Lead ensures an outstanding guest experience for all Nordic guests through daily leadership in accordance with company and departmental policies. This is a non-supervisory position that requires a high level of proficiency with the Nordic Center’s ticketing, rental, and retail sales operations. The Nordic Lead should have a strong understanding of the Nordic Center’s daily lodge operations, advanced level RTP experience, attention to detail, and superb customer service skills. 

The position requires a strong interest and proficiency in Nordic skiing with knowledge of all facility operations, lesson programs, ticketing, ski rentals, and retail procedures. This is a part-time winter seasonal position, and hours may fluctuate during the season. 

Essential Functions/Major Responsibilities

In conjunction with the Nordic Manager and Supervisors, assisting and overseeing essential functions and daily operations of Nordic Lodge including: 

• Opening and closing duties of daily business and facilities.

• Efficient, accurate ticketing, rental, and retail sales. Provide support as needed to Lodge Staff to carry out these tasks as well. 

• Lesson Program sales. Advanced experience in RTP is required to effectively book lessons in this role. Current computer skills are required, and RTP training will be provided. 

• Answering a wide range of customer questions via phone and in-person with accurate information and friendly customer service. 

• Monitoring of ticket stock and office supplies 

• Daily inspections and oversight of rental equipment repairs and maintenance 

• Maintaining safety and cleanliness of Lodge facility, and notifying the supervisor on duty when concerns arise. 

• In conjunction with the Manager or Supervisor on duty, handling and coordinating all incidents, contacting emergency personnel when required 

• Gracious and effective handling of all guest and employee concerns and problems 

• Communicating with Nordic Manager regarding safety issues, operational needs, staffing and personnel issues. 

• Cover other Nordic Center staff’s lunch and rest breaks or fill in in various roles if the team is short-staffed. Flexibility and willingness to work in a team setting. 

Secondary Function

• Assist in training new employees in department procedures 

• Assist with Nordic Center event planning and execution as directed by Manager 

• Assist in developing content for the Nordic Center’s social media 

Job Scope

Assist in the daily operations of a nationally recognized Nordic ski operation, 56 km groomed trail network maintained daily from November through May with Ticket, Retail, Rental, Event, Lesson Program and F&B operations. 

Assist in training, motivating, and creating a safe workplace for 40 paid employees and 12 volunteers. 

Supervisory Responsibilities

• Training: Assist with new hire training. 

• Disciplinary actions: Initial counseling as required, proactive communication of disciplinary issues with Nordic Manager 

Interpersonal Contacts