Enter Job Title 

Who We Are 

Legato Security is an information security firm founded upon the belief that every organization has the right to keep its data private and secure. Our mission is to build close partnerships with our clients, serving them not as just a vendor, but as trusted advisors helping to build effective, proactive plans. Our focus is always on both the technical and human elements within an organization. We believe in comprehensive strategies designed to harden networks, deflect attackers, and rapidly recover from any accidents. As technology progresses, so do our tactics, ensuring our experts are always prepared to serve forward-looking leaders eager to stay ahead of emerging threats. 

Position Overview 

We are seeking a Network Security Engineer to join our Network team. This role will support the administration, implementation, troubleshooting, design, and ongoing improvement of our customers’ networks and security environments.

The ideal candidate will have hands-on experience with network security technologies such as firewalls, Zscaler, Netskope, VPNs, routing, switching, or related technologies. Extensive experience with every platform is not required, but a strong networking foundation, practical troubleshooting ability, good communication skills, and a willingness to continually learn are essential.

This position will work across a variety of operational and project-based activities, including customer requests, incidents, service tickets, troubleshooting, implementations, migrations, upgrades and changes, and technical projects. Because the role supports multiple customers and environments, the successful candidate must be able to communicate effectively, manage competing priorities, adapt to different technical requirements, and see issues through to resolution.

This position is hybrid and mostly remote in nature, but may require some time in office (Downtown Salt Lake City) for troubleshooting, updating, and replacing network equipment; client visits as required, etc.  Some time on-call is required, but this will rotational and not extensive.

Specific Job Responsibilities 

• Support, administer, configure, and troubleshoot firewalls, Zscaler services, Netskope, VPN technologies, and related network security platforms, both internal and in customer environments
• Work directly with customers to understand business and technical requirements, troubleshoot problems, evaluate potential solutions, and implement appropriate changes
• Respond to and resolve service tickets, incidents, requests, and escalations involving network connectivity, firewalls, Zscaler, Netskope, and related technology
• Serve as an escalation point for technical issues that require additional troubleshooting, analysis, or expertise beyond initial support
• Support, configure, and troubleshoot firewall and network product environments to meet customer connectivity and security requirements
• Participate in firewall, Zscaler, and Netskope implementation, migration, upgrade, replacement, and configuration projects.
• Assist with the configuration and maintenance of Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), Zscaler Client Connector, and related services
• Assist with the configuration and maintenance of the Netskope One platform including SASE, SSE, CASB, SWG, Private Access, Cloud Firewall, SD-WAN, and more
• Support Zscaler and Netskope policies including URL filtering, firewall policies, SSL inspection, authentication, access policies, application access, traffic forwarding, connectivity, routing, DNS, DHCP, NAT, VPNs, authentication, traffic forwarding, SSL/TLS inspection, application access, VLANs, switching technologies, and policy enforcement
• Configure and troubleshoot VPN technologies including SSL VPN, IPsec, Remote Access VPN, and Site-to-Site VPN connections
• Review firewall logs, Zscaler logs, Netskope logs, packet captures, routing tables, traffic flows, error messages, and other diagnostic information to determine root cause
• Assist with customer onboarding and changes to existing customer network and security environments, testing and validation of new configurations, and other changes prior to production deployment
• Create and maintain firewall documentation, configuration records, troubleshooting procedures, implementation notes, and customer-specific technical documentation.
• Participate in incident response, problem management, and root-cause analysis activities as needed
• Have the ability to manage multiple unresolved tickets, incidents, projects, and customer requests with assistance from other team members or technical resources as needed, both individually and in collaboration with team members
• Assist engineers and analysts and with troubleshooting processes, technical methodologies, and network security best practices
• Identify opportunities to improve network configurations, security controls, operational processes, troubleshooting methods, documentation, and customer experience
• Maintain awareness of emerging networking and cybersecurity technologies, vendor platform changes, vulnerabilities, security capabilities, and industry best practices

 Qualifications 

Perks 

·       Start-up company in a growth phase with opportunity for advancement based on performance 

·       Start-up culture with an office in downtown Salt Lake City, UT 

·       Competitive medical and dental benefits for employee and family members 

·       Other company-provided benefits such as short-term disability, basic life insurance, children’s orthodontia, with additional voluntary benefits available

·       Flexible Paid Time Off policy 

·       Professional Development opportunities specific to role