As a Network Impact Assessment (NIA) Technician on the Global Solutions Management – Operations II (GSM-O II) contract, you will serve as a crucial link between network engineering and mission operations. Your primary role is to act as the operational safeguard for the Defense Information Systems Agency (DISA).

Before a scheduled maintenance window occurs, or when an unexpected network event strikes the Defense Information Systems Network (DISN), you will evaluate the complex network topology to determine exactly which military missions, circuits, and customers will be impacted. You will translate complex network data into clear, actionable assessments for Government leadership, ensuring that the DoW is never blindsided by an outage.

What You’ll Do (Primary Responsibilities)

• Analyze & Report: Evaluate Authorized Service Interruptions (ASIs) and unplanned network events by analyzing circuit paths and network topologies to determine the precise impact on customer missions.
• Mission Impact Assessment: Utilize network management and monitoring tools to assess and communicate real-time or forecasted mission impacts resulting from maintenance, unplanned outages, severe weather, or real-world events.
• Emergency Surge Support: Provide high-speed, high-accuracy impact assessments during emergency network outages (e.g., cut fiber, hardware failure) to support executive-level reporting and situational awareness.
• Mission Documentation: Ensure all impact findings and assessments are accurately logged, tracked, and updated across enterprise management systems, utilizing both ServiceNow and legacy toolsets.

What You’ll Bring (Required Qualifications)

• On-Site Presence: Ability and willingness to work 100% on-site at Scott AFB, IL (No remote work possible).
• Experience: High School diploma and 1–3 years of prior experience in an IT Operations Center (ITOC), Network Operations Center (NOC), or telecommunications environment.
• Technical Baseline: A current and active DoD 8570 IAT Level II certification (Security+ CE) is required before your start date.
• Security Clearance: A current and active DoD Secret security clearance is required.
• Analytical Mindset: Demonstrated ability to trace network paths and understand the critical relationship between physical hardware and logical circuits.
• Communication: Strong written and verbal communication skills with the ability to translate technical findings into professional reports for Government oversight.

What We’d Like to See (Desired Qualifications)

• Platform Expertise: Practical experience navigating and querying ITSM records within ServiceNow and dashboarding capabilities.
• Network Fundamentals: A practical understanding of the OSI model, IP routing, Optical networking, and/or ATM switching.
• Vendor Familiarity: Prior experience interpreting data or navigating interfaces for Cisco, Juniper, Ciena, or Promina network devices.
• Agile/ITIL: Familiarity with ITIL processes or working within a team-focused, fast-paced operational environment.
• Education: A Bachelor’s degree in a relevant IT or Engineering discipline.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.