Candidates must live in Arizona.

Position Description:

Provides network support activities surrounding the management of network equipment and systems for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Also supports existing network technologies and provides input on solutions proposed by the Manager of IT Security and Operations.

Essential Duties and Responsibilities:

• Participates in the evaluation, recommendation and selection of network related hardware and software solutions.
• Monitors networks for potential problems and provides solutions.
• Supervises installation of network cabling for new and/or existing locations, providing excellent customer service.
• Assists in ensuring compliance with availability and performance standards.
• Installs and configures network equipment per established standards.
• Maintains and updates network-monitoring systems.
• Maintains, monitors, configures and deploys wireless access points and controllers.
• Responsible for network equipment installation, troubleshooting and hardware testing as well as ongoing maintenance of production and staging/QA environments.
• Develops and maintains detailed maintenance and contingency plans as well as updating documentation for network systems.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• Degree in Computer/Information Science, technical college or equivalent work experience desired.
• 1+ years’ progressive experience as a Network Administrator.
• Network+, Cisco Certified Entry Networking Technician (CCENT) or Cisco Certified Network Associate (CCNA).
• Excellent understanding of TCP/IP principles and practices.
• Demonstrated understanding of network security and firewall technologies, VPNs and IDS/IPS.
• Demonstrated understanding of switch security, VLANS and spanning tree.
• Familiarity with Cisco IOS, Cisco VoIP systems, Cisco routers, SIP Trunks and LAN/WAN communications.
• Experience implementing and maintaining network technologies in a mixed vendor environment.
• Strong ability to focus on network troubleshooting and resolution.
• Working knowledge of IMAP, POP, LDAP, and other mail server and directory services protocols.
• Strong written, verbal, and interpersonal communication skills.
• Ability to speak and read English proficiently.
• Ability to collaborate and work effectively in partnership with others.
• Strong customer service skills.
• Ability to multi-task and work in a fast-paced environment.
• High attention to detail and accuracy.
• Valid drivers’ license and clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to obtain or currently retains a Fingerprint Clearance Card.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 3 Medical Plans.
• Employer Funded Health Reimbursement Account (HRA).
• 3 Dental Plans.
• Vision Plan.
• 401K Traditional and Roth Plans.
• Employer Paid Life Insurance.
• Employee Assistance Program (EAP).
• Paid Time Off; Sick and Vacation.
• Paid Holidays.

These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona  at 1-833-624-0920 option 6 or [email protected]  if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job.  If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.