JOB DESCRIPTION:

The Multilingual Community Health Coordinator builds trusted relationships with multilingual individuals, families, and communities and helps them navigate health care and social-service systems across UVM Health’s service area in Vermont and Northern New York. The position provides culturally and linguistically responsive outreach, education, advocacy, resource connection, and follow-up to help address language, financial, transportation, digital, and other nonclinical barriers to care.

The Multilingual Community Health Coordinator also co-chairs the Multilingual Patient and Family Advisory Council, helping ensure multilingual patient and family perspectives inform service improvement, community health planning, and organizational decision making. Serving as a bridge among communities, UVM Health teams, and community-based organizations, the Multilingual Community Health Coordinator helps individuals access appropriate services, provides warm handoffs to health and social resources, and connects patients and families with qualified interpreter services and translated materials. The position communicates directly in languages in which the employee has demonstrated proficiency for routine outreach, education, and navigation but does not provide medical interpretation or independently translate regulated materials unless separately qualified and authorized.

The Multilingual Community Health Coordinator also identifies recurring community needs and access barriers, shares community feedback with appropriate teams, and supports Community Health Needs Assessment and Community Health Improvement Plan priorities affecting multilingual communities. The position reports to the Community Health Improvement Manager and works in alignment with UVM Health’s broader community health improvement and health equity priorities.

EDUCATION:

Associate degree or additional education in community health, public health, human services, social services, education, or a related field preferred. Relevant lived, community-based, or professional experience may be considered in place of preferred formal education.

Certification and Training:

• Community Health Worker certification or completion of a recognized Community Health Worker training program preferred.

• If not certified at the time of hire, completion of an approved Community Health Worker training or certification program within an established timeframe may be required.

• Additional training in health equity, cultural humility, motivational interviewing, health literacy, language access, trauma-informed practices, or care navigation preferred.

EXPERIENCE:

• Experience working with multilingual, immigrant, refugee, or culturally diverse individuals and communities required.

• Experience in community outreach, health education, advocacy, navigation, healthcare access, human services, public health, or a related field preferred.

• Experience building trusted relationships with community members and community-based organizations preferred.

• Experience helping individuals access healthcare, social services, public benefits, or other community resources preferred.

• Lived experience or a demonstrated connection to one or more of the communities served strongly preferred.

• Experience working collaboratively with healthcare teams, interpreters, community organizations, or public agencies preferred.

• Fluency in English and at least one additional language commonly spoken by the communities served strongly preferred.