Instructions: 

Please update areas marked in red 

Link to Tips & Tricks for Writing PwC Job Description 

****Quick Tips for Reviewing your JD! 

• Make sure you have the appropriate header sentence based on the level of the JD (i.e. Manager level role should start with appropriate descriptor “Demonstrates extensive abilities and/or a proven record of success as a team leader:” The appropriate header can be found in the Tips and Tricks document provided above. 

• Be mindful of grammatical consistency. the list should either be all verb-driven or all noun-driven (but not both).  

• When listing requirements under the required or preferred skills section, each sentence should end in a semi-colon (.) except for the last bullet which should end with a period (.) 

Additional Responsibilities: (This field may be used to describe the daily role, duties and/or purpose of this Job Profile/Job Description. The field is limited to 500 characters, including spaces.) 

Leads reliability improvements across applications, platforms, and cloud systems. Drives automation, enhances observability, optimizes performance, and conducts root-cause analysis. Partners with engineering teams to reduce toil, improve operational maturity, and strengthen service resilience. 

Minimum Degree Required: Bachelors 

Degree Preferred:  Bachelors or master’s in science, Computer Science, Engineering 

Minimum Years of Experience: 5-7 year(s) 

Certifications Required: None 

Certifications Preferred: AWS Solutions Architect Associate; Azure Administrator; Kubernetes CKA; Terraform Associate; ITIL Foundation, Observability certifications, Scripting and Coding Certifications will be great as well. 

Required / Mandatory Knowledge/Skills: (character count limit 5000) *PLEASE ONLY USE THIS FIELD IF THIS IS A MUST HAVE SKILL FOR APPLICANT* 

• Strong understanding of SRE practices including SLIs/SLOs, error budgets, service health, and operational KPIs 

• Ability to automate operational tasks using Python, Shell, PowerShell, Go, or similar languages 

• Experience improving alerting systems, reducing noise, and refining observability instrumentation 

• Proficiency with cloud platforms and core services (compute, storage, networking, serverless) 

• Experience executing root-cause analysis and problem management 

• Ability to lead incident response and coordinate cross-team troubleshooting 

• Experience identifying systemic reliability gaps and proposing engineering solutions 

• Ability to design performance tests, validate reliability risks, and assess scalability 

• Strong communication skills for partnering with development, operations, and leadership 

Preferred Knowledge/Skills: (character count limit 5000)* PLEASE MAKE THIS A BULLETED LIST WHERE EACH SENTENCE STARTS WITH THE SAME VERB TENSE (I.E. PROVIDES, DEVELOPS, FACILITATES, ETC.)  

• Leads tuning of monitoring rules, dashboards, and reliability metrics; 

• Leads development of automation to reduce operational toil and manual interventions; 

• Leads incident response actions and service stabilization procedures; 

• Leads post-incident reviews and contributes to long-term fixes; 

• Leads resilience initiatives such as chaos testing and failover drills; 

• Leads capacity forecasting and risk identification; 

• Leads refinement of operational standards, documentation, and runbooks; 

• Leads collaboration with product and engineering teams to embed reliability requirements.