Job Description:

Essential Job Functions:
• Lead the end-to-end technical design, development, customization, implementation, and delivery governance of Microsoft Dynamics 365 CRM/Customer Engagement solutions.

• Customize and configure entities/tables, forms, views, dashboards, business rules, workflows, security roles, and business process flows.

• Develop custom plugins, custom workflow activities, JavaScript/TypeScript extensions, Web API integrations, and server-side components using C#, .NET Framework, and .NET Core/.NET 6+ where applicable.

• Design and implement integrations between Dynamics 365 CRM and enterprise applications using REST/SOAP APIs, Azure Integration Services, Logic Apps, Azure Functions, Service Bus, and thirdparty integration platforms.

• Build and extend Power Platform solutions including Power Apps, Power Automate, Dataverse, and Power Pages when required.

• Participate in requirement analysis, fit-gap workshops, technical design sessions, estimation, and solution architecture reviews.

• Support data migration, data cleansing, duplicate detection, and integration mapping activities using Dataverse, Dataflows, KingswaySoft, SSIS, or similar tools.

• Manage solution packaging, deployment, environment strategy, release management, and CI/CD pipelines using Azure DevOps and Microsoft best practices.

• Troubleshoot complex CRM issues, optimize solution performance, ensure security compliance, and provide production support.

• Prepare and maintain technical design documents, interface specifications, deployment guides, unit testing evidence, and support documentation.

• Own technical delivery planning, effort estimation, task allocation, design reviews, code quality, release readiness, and escalation management across CRM workstreams.

• Provide hands-on technical leadership, solution guidance, code reviews, mentoring, and coaching to CRM developers and consultants.

Basic Qualifications:
• 5+ years of hands-on experience in Microsoft Dynamics 365 CRM/Customer Engagement technical implementation, customization, integration, and support, including proven experience in a technical lead role.

• Strong technical expertise across Dynamics 365 Sales, Customer Service, Field Service, Marketing, Dataverse, and Model-Driven Apps.

• Advanced development experience with C#, .NET Framework, .NET Core/.NET 6+, ASP.NET, Web API, REST/SOAP services, JavaScript, TypeScript, HTML, CSS, and SQL Server.

• Proven experience developing plugins, custom workflow activities, custom actions/APIs, PCF controls, ribbon commands, client-side scripting, and reusable technical components.

• Strong knowledge of Power Platform including Power Apps, Power Automate, Dataverse security model, connectors, environment management, and ALM.

• Experience integrating Dynamics 365 CRM with ERP, contact center, portal, payment, middleware, and third-party enterprise systems.

• Hands-on experience with Azure services such as Azure Functions, Logic Apps, Service Bus, Key Vault, App Services, Application Insights, and Azure DevOps.

• Solid understanding of solution architecture, security roles, field-level security, data governance, performance optimization, and environment strategy.

• Experience with data migration, data quality, integration mapping, and reporting using tools such as SSIS, KingswaySoft, Power BI, FetchXML, SQL, or Dataflows.

• Ability to prepare technical design documents, deployment plans, code review reports, and production support handover documentation.

• Prior experience working in Egypt or supporting Egypt-based enterprise/government clients is preferred; Arabic language capability is an advantage.

• Strong leadership experience in coordinating distributed technical teams, managing technical risks, and ensuring adherence to Microsoft implementation best practices and project delivery standards.

Other Qualifications:

• Microsoft certifications in Dynamics 365 Customer Engagement, Power Platform, Azure Developer, or Solution Architect are preferred.

• Experience with Omnichannel for Customer Service, Customer Insights, Power Pages, Copilot Studio, or AI-enabled CRM scenarios is an advantage.

• Exposure to Agile/Scrum, SAFe, DevSecOps, automated testing, and enterprise release governance is a plus.

• Knowledge of MEA market delivery practices, data protection expectations, cybersecurity considerations, and public sector delivery requirements is desirable.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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