The primarily area of responsibility is Auto Material Damage claims estimating, which means that the Staff Appraiser/Surveyor is a field based position.

The Appraiser/Surveyor is responsible for automobile, motorcycle, commercial vehicle damage estimation and successful negotiation of an agreed repair cost with the repair facility. As such all candidates must have a strong technical background in automotive repairs, repair technology and techniques. In addition candidates must have strong negotiating skills and good customer service skills including the ability to explain the claims process and repairs to our customers.

Further the candidate must have ability to use computerize estimating software to complete their job tasks.

Duties and Responsibilities:

• Conduct physical survey of accident vehicles on site
• Independently put up accurate damage assessment estimate
• Usage of computerized estimating software
• Provide automotive technical advice to team members.
• Monitor repair shop’s performance

Position Requirements:

• Ability to accurate write estimates for damages resulting from Fire, Theft, Flood and Collision losses.
• Ability to make accurate repair Vs replacement decisions during the estimating process.
• Ability to review demand and desk estimates.
• Strong computer skills necessary.
• Effective negotiations and communication skills.
• Ability to do extensive field work, transportation is a requirement.
• Ability to maintain accurate and complete records
• Maintain current knowledge of vehicle construction trends (advanced metals, electronics, refinishes, SRS, options etc.)
• Able to differentiate mechanical problems from accident-related problems.
• Knowledge of resources for recalls and safety bulletins.
• Knowledge of steering and suspension systems.
• Strong verbal, written communication, listening and negotiating skills
• Strong Customer Service and Complaint resolution skills

Qualifications and Experience

• Degree or Diploma in any discipline
• Diploma in Automobile Engineering will be an added advantage
• Some relevant experience as a Motor Assessor / Surveyor
• CGI Certification with sound automotive technical knowledge
• Possess own transport
• Good Team Player
• Able to make sound and decisive decisions under pressure.
• Effective negotiations and communication skills
• Good computer skills.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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