We are seeking focused and results orientated individuals to join our Motor Claims team; this role is responsible for managing motor claims, whilst delivering exceptional member service.

Location: West Perth offices & Work from home 50% of the time upon completion of training

Working hours: Full time - 37.5 hours per week

Hours: Work Monday to Friday and have weekends free! Alternate Shifts including 7am to 3pm, 8am to 4pm and 9am to 5pm

Pay: Competitive base salary + super + incentives + discounts!

Training: You’ll be set up for success with in-depth training and on the job support

Team: Working for an Insurance market leader you will be working with collaborative, supportive and likeminded individuals, with leaders who focus on your career development

What will you be doing?

• Manage a caseload of motor claims to maximise outcomes.
• Negotiate liability with other insurers and third parties.
• Communicating clearly and professional, both verbally and in writing.
• Monitoring settlement performance and contributing to continuous improvement initiatives.
• Ensuring all claims are handled in line with RAC Insurance policies, procedures, authority limits, legislative and regulatory requirements.
• Collaborate with colleagues and contribute to a supportive team environment.
• Deliver service that consistently exceeds member expectations.

What are we looking for in you?

• Experience in motor claims settlements or claims handling.
• Strong understanding of motor vehicle liability principles.
• Excellent communication, negotiation, and dispute resolution skills.
• High attention to detail and the ability to make informed decisions based on evidence.
• Empathy and professionalism when handling challenging conversations.
• Self-motivated and capable of working independently.
• A team player who actively supports and uplifts others.
• Previous experience in the motor insurance industry (highly regarded).
• A genuine commitment to putting members at the heart of everything you do.

What we can offer you:

• A workplace culture where our people feel valued, respected and empowered.
• Work in flexible ways that meet work/life commitments and support wellbeing.
• Be part of a purpose led organisation that gives back to the WA community.
• An environment that values ongoing career development
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
• Opportunities for community engagement and corporate volunteering

Applications Close COB Friday 9th October 2026.

Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.

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