Team Leadership & Change Management 

• Lead, coach, and develop a team of Executive Assistants (EAs) and/or Senior Administrative Assistants (SAAs), ensuring alignment to clear role expectations and consistent service delivery 

• Drive performance management, including hiring, onboarding, coaching, development planning, and performance reviews 

• Establish consistent team practices (e.g., 1:1s, team meetings, training, and development routines) 

• Build team capability through ongoing training, upskilling, and alignment to enterprise standards 

• Foster a culture of accountability, continuous improvement, and strong stakeholder partnership 

• Partner with AVPs and Area Operations Leads to support adoption of change initiatives, ensuring support team readiness, training, and consistent execution 

• Reinforce adoption of new tools, processes, and ways of working by providing clear guidance and expectations across support roles 

Administrative Support Delivery & Alignment 

• Ensure consistent, high-quality administrative support is delivered to AVPs and frontline leaders across Areas 

• Deploy support resources effectively based on leader needs, priorities, and capacity demands 

• Reinforce role clarity and appropriate use of EA and SAA support to ensure leaders focus on highest-value activities 

• Resolve issues between leaders and support staff, ensuring alignment and effective partnership 

• Ensure support roles operate within defined scope and menu of services 

Expense Management & Financial Coordination 

• Oversee execution of Area-level expense processes, ensuring accuracy, timeliness, and compliance with enterprise guidelines 

• Ensure expenses (e.g., invoices, reimbursements, corporate card activity, travel) are processed and submitted in alignment with SLAs and finance requirements 

• Provide direction and oversight to support staff on expense submission, tracking, and documentation standards 

• Maintain visibility into Area spend and support preparation of summaries and tracking for leader review 

• Partner with centralized finance and accounts payable teams to resolve issues, provide required documentation, and ensure smooth processing 

• Ensure accurate tracking of financial elements such as FA rent, chargebacks, and reimbursements 

Process Improvement & Best Practice Alignment 

• Partner with Director of Field Operations and peer team to implement and scale best practices for administrative support across Areas 

• Identify opportunities to improve efficiency, consistency, and service delivery across support roles 

• Drive adoption of standardized processes, tools, and practices 

• Provide feedback on pain points and opportunities to enhance support models and workflows 

Project & Ad Hoc Support 

• Ensure support team execution of initiatives aligned to priorities defined by AVPs and Area Operations Leads, in alignment of support staff menu of services  

• Coordinate support staff contributions to cross-functional efforts, ensuring timelines and deliverables are met  

• Maintain accountability for delivery quality through support roles 

• Provide visibility into execution progress, risks, and capacity to Area Operations Leads and AVPs  

• Support additional operational or administrative needs as required 

Describe below the audience this role will interact with and level of influence they will have on those roles.  

• Directly manages large team of administrative support staff (SAAs and EAs)  

• Partners closely with:  

• Area Vice Presidents (AVPs) 

• Director of Field Operations 

• Area Operations Leads 

• Field leaders and staff 

• Enterprise and centralized support teams 

• Influences outcomes through alignment, coordination, and disciplined execution 

Required:   

• Bachelor’s degree or equivalent experience   

• 5+ years of experience leading others and driving execution of operational or strategic priorities   

• Demonstrated experience in budget management and financial oversight, including expense tracking and controls   

• Strong leadership and people management skills, including coaching and performance management   

• Demonstrated ability to influence without authority and build strong cross-functional partnerships   

• Strong organizational and prioritization skills with ability to manage multiple competing priorities in a dynamic environment   

• Demonstrated experience driving process improvement and supporting change management initiatives   

• Excellent communication skills with ability to engage and influence stakeholders at multiple levels   

• Proficiency with technology and business tools (e.g., Excel, PowerPoint, Outlook, Teams, Salesforce)   

• Resilience and solution-oriented mindset   

• Flexibility and adaptability in a fast-paced, evolving environment   

• Ability to travel as needed, up to 15% 

Preferred:   

• Experience in financial services or a distributed field organization  

• Experience supporting or leading multi-area or field-based operations