Our associates celebrate lives. We celebrate our associates.

JOB RESPONSIBILITIES 

• Receives and reviews memorial orders from locations
• Monitors and manages incoming emails pertaining to memorialization
• Performs daily ordering, verifies order confirmations, and upholds continuous logs etc.
• Ensures that memorials with pending pre-need final disposition are designed correctly
• Verifies accuracy, pricing and specifications of memorial orders against the finalized memorial design before submitting for manufacturing
• May speak with families to complete memorial designs when sales counselors are unable to do so at the time of sale.  Establishes a follow-up system to track and finalize incomplete orders in a timely manner
• Participates in and facilitates training and skill development opportunities to improve competency and customer service
• Answers questions and solves problems promptly and as needed by all locations
• Understands and upholds garden specifications for all cemeteries
• Reviews posted charges against the memorial order to ensure accurate figures
• Adheres to company and market policies, procedures, rules, and controls
• Adheres to safety rules and regulations, and reports unsafe practices to management
• Acts promptly on customer service issues to provide satisfactory resolution
• Receives and reviews bronze and granite memorials and checks for accuracy and damage
• Performs special assignments and/or projects as requested by direct supervisor and/or market leadership

MINIMUM REQUIREMENTS

Education

• High School or equivalent required

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required 
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills and Abilities

• Must be able to multi-task, set priorities, stay organized and uphold excellent time management
• Think critically about work processes, troubleshoot situations, and take remedial action
• Working knowledge of office equipment
• MS Office experience with web-based navigation
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

WORK CONDITIONS

Work Environment

• Work indoors and outdoors during all seasons and weather conditions
• Limited amount of local and/or multiple location traveling required
• Professional Dress is required when in contact with families. 

Work Postures

• Frequent, continuous periods of time standing, up 6 hours per day
• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, computers and phone

Work Hours

• Working beyond “standard” hours as the need arises

Compensation:
Salary: $20.00/hr.

Benefits: 
Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care) *Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program