Our MedTech Field Service Agents employ their technical and customer service experience by collaborating with healthcare professionals and technicians. You will be responsible for coordinating technicians, assisting with their needs to complete the job, interacting with the customer and coordinating the support of an on-site team. This is a great opportunity to develop and advance your technical skills!  

Job Responsibilities:  

• Assist field service staff with scheduling, coordinating work, tools, and everyday needs for field work.    

• Set-up and organization of equipment and workstations   

• Conduct routine checks and records data from product tests after installation and configuration   

• Provide ongoing communication and customer support to on-site hospital staff.   

• Provide on-the-job training (OTJ) for new hires.   

• Complete other duties at the discretion of management  

Schedule:  

• Workers will work an assignment-based schedule with 40 hours commitment per week  

• This is primarily a remote home-based role with travel as required by the project.  

Required Qualifications:  

• High school diploma or equivalent required  

• Minimum of 1-2 years of demonstrated project coordination experience including scheduling of technicians and interacting with clients.  

• An active and unrestricted driver license and a personal vehicle for local work-related assignments are required for this position. Travel time and mileage are reimbursed.  

• Ability to sit and stand for long periods of time and lift up to 25 pounds required  

• Ability to clear hospital vendor credentialing requirements, including proof of vaccination status   

• Position may/will require up to date immunizations.   

Preferred Qualifications:  

• Hardware - Software – field service coordination of schedules and assignments  

• Comfortable with Microsoft and other industry related data entry and platforms   

IQVIA MedTech CFS takes the approach to helping customers drive healthcare forward in this challenging and fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities. 

Benefits:  

• This position is eligible for our Medical Benefits.  

Vaccine/Immunization/Hospital Credentialing Requirement: A required function of this job requires individuals to enter various healthcare facilities.  Thus, upon selection, individuals must complete healthcare facility credentialing process.  To obtain credentials, individuals must meet the immunization requirements specified by the facility.  Individuals are typically required to have completed/up to date: Measles, Mumps & Rubella vaccine, Varicella (chicken pox) vaccine, Negative Tuberculosis (TB) Test, Tetanus, Diphtheria & Pertussis (Tdap) vaccine, Hepatitis B vaccine, Influenza vaccine (seasonal), and COVID-19 vaccine primary series (heavily enforced by most facilities, some require booster(s)). Please note, IQVIA complies with all applicable laws regarding reasonable accommodation or exemptions for religious, medical, or other legally protected reasons, however, our client’s requirements may supersede this.   

Note: This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.