Location

On-site in either Fairfax, VA or Irving, TX

Job Summary

The Medical Records Supervisor manages records and coordinates with project teams regarding information and records issues. Serves as the primary client contact for records/retrieval issues; coordinates and delivers on the retrieval of records requested by users and prepares closed studies for transfer to final destinations; monitors records filing accuracy and compliance to QI and/or client file plans/SOPs; and recommends changes or revisions to records retention schedules.

Essential Duties and Responsibilities

Essential and other important responsibilities and duties may include but are not limited to the following:

• Participate in the selection and onboarding process for new staff by conducting candidate review and participating in the interviewing process.
• Conduct onboarding training for new staff in conjunction with Human Resources and Learning and Development training programs.
• Ensure that staff have the proper materials, systems access and training to complete job responsibilities.
• Provide oversight for the execution of the training plan, SOP review and mentored training experiences, as applicable.
• Participate in the allocation of resources to projects by assigning staff that are appropriate to their experience and training.
• Manage the quality of assigned staff's work through regular review and evaluation of work product.
• Identify quality risks and issues and create appropriate corrective action plans to prevent or correct deficiencies in performance of staff.
• Ensure that staff are meeting defined workload and quality metrics through regular review and reporting of findings as outlined by Records Management.
• Manage staff in accordance with organization's policies and applicable regulations.
• Planning, assigning, and directing work, appraising performance and guiding professional development, rewarding and disciplining employees, addressing employee relations issues and resolving problems.
• Other duties as assigned.

Required Education and Experience

• Bachelor's Degree in health care or other scientific discipline or equivalent combination of education, training and experience.

Knowledge Skills & Abilities

• Advanced knowledge in records management or technically-related areas, International Conference on Harmonization (ICH), Good Clinical Practice (GCP), Good Laboratory Practice (GLP), relevant local laws and applicable regulatory guidelines.
• Computer skills including proficiency in use of Microsoft Word, Excel and PowerPoint.
• Strong leadership skills and ability to manage and lead others.
• Strong written and verbal communication skills including good command of English.
• Excellent organizational and problem solving skills.
• Effective time management skills and ability to manage competing priorities.
• Ability to establish and maintain effective working relationships with internal and external clients.
• Ability to perceive and analyze problems, develop solutions, and make sound management decisions.
• Ability to achieve productivity despite time pressure constraints.
• Ability to handle multiple tasks and projects within defined timelines and balance competing priorities.
• Position requires a significant amount of writing and keyboarding involving repetitive motions with fingers and sitting for prolonged periods of time.
• May require occasional travel. (up to ~20%)  

Why Join Us?

At NEXT Oncology (an Avacare Business), you’ll be part of a mission-driven team that values collaboration, precision, and patient safety. Our team is known for its supportive culture, strong communication, and commitment to excellence in clinical research.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.