Position Summary

We are seeking a highly skilled and compassionate Medical Receptionist/Patient Services Representative to join our team. This unique position is ideal for someone who thrives in a dynamic and patient-centered environment. This role is non-exempt (hourly) and full-time, working 40 hours per week, Monday through Friday.

This role will be based primarily in our La Jolla clinic but may also provide support to other nearby locations within San Diego County. The ideal candidate is adaptable and enjoys collaborating across multiple sites to ensure seamless operations and excellent patient experiences. 

Key Responsibilities

• Front Office & Administrative Duties:
  • Greet patients and visitors warmly and professionally.
  • Manage check-in and check-out processes, verify insurance, and collect co-pays.
  • Schedule patient appointments, testing, and follow-ups in collaboration with providers.
  • Submit and track prior authorizations, including verifying insurance and submitting required documentation.
  • Answer incoming calls and respond to patient inquiries with courtesy and accuracy.
  • Maintain up-to-date, HIPAA-compliant records in the electronic health record (EHR) system.
  • Ensure the front office area remains clean, organized, and well-stocked with necessary forms and supplies.
  • Assist with emergency response protocols by alerting clinical staff as needed.
  • Contribute to the onboarding and training of new team members to build support and cross-functional skills.

Qualifications & Requirements

• Education: High school diploma or equivalent required.
• Experience: 3+ years of experience in a front desk, medical receptionist, or other administrative role.
• Experience with insurance verification, scheduling, and electronic health records preferred.
• Licensure & Certifications: 
  
  • CPR certification (or willingness to obtain upon hire).
• Skills & Abilities:
  • Strong interpersonal, customer service, and communication skills.
  • Excellent organizational and multitasking ability in a clinical setting.
  • Knowledge of medical terminology and EHR systems.
  • Familiarity with HIPAA and OSHA compliance standards.
  • Ability to remain composed in fast-paced and emergency situations.
  • Commitment to patient confidentiality and high-quality service delivery.
• Preferred Qualifications:
  • Prior experience in allergy, immunology, or respiratory care settings.
  • Experience submitting and managing insurance prior authorizations.

Compensation

The hourly range for this position is $20.00-28.00/hour. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, and experience.