Job Description Summary:  
The Medical Assistant (MA), as directed by the physician(s), advanced practitioner(s) and/or RN/LPN(s), performs patient care activities for office patients and related non-professional services necessary in caring for the personal needs and comfort of patients. MA provides services to individuals impacted by a variety of behavioral health (addiction/substance use and mental health) issues, recognizing that the individuals we serve often times have experienced trauma that affects their development and adjustment.  They will be trained in trauma-informed care and will work to help provide services in an environment that is sensitive and responsive which will prevent victimization, abuse, or trauma as a result of the care received. The MA will report to the Nurse Coordinator of Adult Psychiatric Practices.

Education: 
•    High School diploma or equivalent. 

Licenses and Certifications: 
•    Certification as a Registered/Certified Medical Assistant in the state of Missouri.

Responsibilities:
•    The MA meets the total clinical needs of the practice patients as determined by the Psychiatrist or Advance Practice Nurse in consultation with or as ordered by the psychiatrist physician.
•    Reports same to the Nurse Coordinator of Adult Psychiatric Practices but may also report to the Physician or Advance Practice Nurse.
•    The MA performs other duties as assigned or directed by the Nurse Coordinator of Adult Psychiatric Practices, doctor assigned to or the APN.
•    The MA utilizes proper communication with higher level nursing and/or physician; ongoing maintenance of appropriate medications, maintaining logs for medication samples and other logs as deemed necessary through clinic. 
•    The MA facilitates efficient transition of patients throughout the office visit. Efficient identification of patient problems; communication of pertinent data to physician/provider; accurate chart/charge preparation and collection of pertinent data.
•    The MA makes appropriate referrals, demonstrates proper use of standing orders, and ensures appropriate, accurate, and timely documentation in electronic health records.
•    The MA actively engages patients and family and assists in the education of patient’s plan of care.
•    The MA meets the productivity standards of the mental health office. 
•    All other duties as assigned. 
 

Physical Requirements: 
•    Normal office environment. 
•    Typical demands include prolonged sitting, frequent standing, bending, stooping, and occasional lifting. 
•    Requires normal range of hearing and manual dexterity sufficient to operate keyboard, telephone, photocopier, calculator, and other office equipment as needed. 
•    Requires ability to remain calm during stressful events, to occasionally work irregular hours, and work with exasperated individuals. 
•    Occasional lifting up to 50 pounds.