• Measures and records appropriate vital signs, identifies abnormal values and reports findings to the appropriate nursing staff or medical provider.   

• Assists with patient arrival to the clinic, schedules new and follow-up patient appointments and facilitates a smooth patient exit from clinic.   

• Recognizes emergencies and responds appropriately in adherence to organizational policy and procedure.   

• Provides comfort for patients with consideration of age and special needs.   

• Demonstrates a working knowledge of clinic equipment, including preparation of equipment, testing of equipment for safety prior to use on patient, cleaning and disinfecting of equipment (between patients and at clinic’s end) according to hospital policy.   

• Maintains linens, supplies, equipment for clinic use and stocks exam rooms/tables appropriately.   

• Properly collects, prepares, secures laboratory specimens for testing and/or transport when necessary.    

Documentation:   

• Documents appropriately in the patient medical record according to established departmental guidelines.   

• Properly navigates Electronic Medical Record to obtain laboratory and radiology results, outside medical records, updates patient demographic data and schedules follow-up appointments.   

• Prepares safety reports when warranted or as directed by the Clinic Manager/designee.    

Professionalism and Support:   

• Demonstrates honesty, promptness, dependability, courtesy and respect in interactions with patients, caregivers, customers, co-workers and staff.   

• Consults and keeps clinic manager informed of clinic activities, requirements, and problems.   

• Demonstrates ability to manage patient and/or co-worker complaints in a calm, positive, non-judgmental manner, and reports these events to clinic manager on a daily basis.   

• Maintains strict patient confidentiality exemplified by discussing issues only with appropriate persons and in a place and manner.    

Safety and Infection Control:   

• Implements standard and transmission-based precautions, per hospital policy.   

• Ensures patient safety during clinic visits, per hospital policy.   

• Reports any safety hazards or violations in patient or clinic environment to Clinic Manager or designee.  

• Actively participates in Quality Improvement Process, including QAPI projects and EOC Rounds.    

Clerical Support:   

• Participates in the clinic preparation process by gathering appropriate clinical documentation for review by the medical provider.   

• Obtains medical records from outside facilities when needed or requested by medical provider.

• Scans outside correspondence into the appropriate area of the electronic medical record.   

• Answers the telephone and routes calls promptly to the appropriate person.    

Job Qualifications:  

• High school diploma 

• Medical Assistant certification preferred  

Licenses, Certificates and Credentials: 

• Must have current CPR certification or obtain no later than 14 days of hire.  

Other Qualifications:  

• Previous experience as a medical assistant in an appropriate healthcare setting strongly preferred.  

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work.  This is not an exhaustive list of all duties and responsibilities.  LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.