Default Work Shift:

Day (United States of America)

Hours:

36

Salary range:

$21.75 - $33.04

Schedule:

Full Time

Shift Hours:

12 Hour employee

Department:

Urgent Care (Sunrise)

Job Objective:

Coordinates the care of the patient from escorting patient to exam room, performing vital signs and phlebotomy, preparing patient for exam and discharge and ensures the accurate documentation of patient care activity.

Job Description:

Education: Required: High school diploma, GED or higher level degree and Medical Assistant course completion if hired after March 1, 2025 Licensure/Certification: Required: California Certified Phlebotomy Technician (CPT) and American Heart Association BLS Preferred: Medical Assistant Certification Experience: Required: One (1) year of Medical Assistant or CPT experience

Reports To: Manager, Director or Chief Administrative Officer Supervises: N/A Ages of Patients (as assigned): Neonate/Infant, Pediatric, Adolescent, Adult, Geriatric Blood Borne Pathogens: High Potential

Skills, Knowledge, Abilities:

Ability to adapt quickly to changing priorities and unexpected situations, Ability to communicate and interpret using medical terminology, Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions, Ability to effectively communicate in a positive and professional manner, Ability to handle difficult and stressful situations in a calm and professional manner, Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.), Ability to organize information or data to facilitate easy retrieval and use, Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications, Critical thinking skills, Proficient phlebotomy skills, Self-starter; driven to take action without needing prompting, Written and verbal communication skills

Essential Responsibilities

1. Demonstrates compliance with Code of Conduct and compliance policies and takes action to resolve compliance questions or concerns and report suspected violations.
2. Assists patients to exam/procedure rooms; obtains medical and social history, vital signs, height and weight, allergy information, medication reconciliation information and records data in electronic health record (EHR); records information accurately and timely in EHR.
3. Assists providers by ensuring that appropriate preparation, examination and diagnostic testing occur without error and without delay.
4. Collects specimens by venipuncture, heelstick or fingerstick per established protocol.
5. Processes patient referrals to other provider offices.
6. Prepares patient electronic medical record (EMR) charts timely and accurately.
7. Gathers reports, labs, studies or other data pertinent to upcoming patient appointments.
8. Places order for films, labs and other studies as appropriate, timely and accurately.
9. Collaborates with patient scheduling and schedules patients as needed.
10. Answers all patient questions and requests timely and appropriately.
11. Faxes and copies necessary information to insurance companies, other provider offices and facilities as necessary.
12. Responds to patient pharmacy requests in collaboration with providers.
13. Answers phones, retrieves voicemail messages and returns calls timely and appropriately.

14. Obtains pre-authorization and pre-certifies patients; coordinates billing for patients, if applicable. 
15. Maximizes use of free time between patients by cleaning and stocking rooms, copying documents and filing; assists with medical and office supplies inventory and/or ordering.
16. Obtains provider or patient signatures on appropriate documents; assists patients and physicians with processing all federal, state and local claims forms, if applicable.

17. Utilizes telehealth to great patients, review virtual visit process and perform intake, if applicable.
18. Accepts responsibilities only within scope of practice.
19. Maintains and practices professional boundaries with all patient interactions.
20. Performs other duties as assigned.