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The Medical Assistant 1 performs multi-skilled tasks to assist with patients’ healthcare management and clinical procedures in a culturally competent manner utilizing evidence-based standards of quality, safety, and service. The Medical Assistant 1 provides hands-on care to patients while adhering to regulatory requirements, standards of care, and institutional policies and procedures, under the direct supervision and responsibility of a licensed physician. The incumbent adheres to ethical and legal standards of professional practice, recognize, respond to emergencies, and demonstrate professionalism. The MA provides care within the philosophy, mission, vision, and values, as well as within the policies and procedures of the Department of Nursing and the University of Miami. As a professional, monitors the quality of care provided and nurture a compassionate and healing environment. The MA works directly with the Nurse Manager/Nurse Supervisor/Charge Nurse and/or the Designee in charge of the Unit or Clinic to ensure a safe delivery of care that supports the UHealth mission.

CORE JOB FUNCTIONS
1. Utilizes creative methods to support patient’s individual needs and respect patient’s spiritual beliefs, faith, and practices.

2. Establishes a trusting relationship by creating and maintaining a conducive climate for healing by being authentically present to the patient and family, identifying and managing discomforts, providing emotional support.

3. Prioritizes and integrates multiple requests and work expectations by performing tasks appropriately, in a timely manner safely and professionally. Communicates clearly and in a timely manner to patient and family, as well as the appropriate team members. Seeks assistance when needed.

4. Contributes to team building by participating in unit/clinic programs and meetings. Commits to positive morale, using constructive and effective conflict resolution skills. Learns and utilizes available technology resources for communication, documentation, and locating pertinent information regarding clinical situations, diagnosis, and treatments.

5. Attains educational knowledge and competencies that reflects current clinical practice skills. Demonstrates commitment to lifelong learning and is responsible for his/her own professional development and maintenance of knowledge regarding the patient population and assignments.

6. Ensures compliance with all State and Federal regulatory guidelines to include Health Insurance Portability and Accountability Act (HIPAA).

7. Performs professionally within their clinical scope of practice skills utilizing State, Federal, and University of Miami’s standards, guidelines, relevant statues, rules, and regulations. Incorporates protocols and standards of care into daily practice.

8. Accepts and provides focused constructive feedback and guidance with loving kindness in a manner that provides growth and maintains self-esteem.

9. Abides by the standards for ethical behavior, therapeutic communication and protecting the privacy of patient information.
10. Assists providers with physical examinations by preparing treatment/exam room with proper supplies, instruments, and materials, as directed.

11. Understands the importance of medical and surgical asepsis. Prepares patients for physician’s care with basic instruction and information regarding examination procedures.

12. Perform vital signs, EKG, phlebotomy, and document in patient’s medical record.

13. Cleans and/or sterilizes medical instruments while observing principles of sterile technique. Schedules patients for tests and completes required forms for laboratory work.

14. Maintains accurate and complete patient records and documentation. Orders, stocks, and inventories supplies, and assists in performing clerical duties.

15. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS
Education:
High School Diploma or equivalent/relevant experience, certification or license
Certification and Licensing:
Refer to department description for applicable certification requirements
Experience:
No previous experience required

Knowledge, Skills and Abilities:

- Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

- Teamwork: Ability to work collaboratively with others and contribute to a team environment.

- Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

- Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.

DEPARTMENT SPECIFIC JOB SUMMARY
Provides clinical and administrative support to the Pediatric Neurology Division by managing provider in- baskets, coordinating the Fast Track Clinic, processing medical records, obtaining prior authorizations for medications, imaging, EEGs, and Video EEGs, maintaining EMR documentation, and serving as a preceptor to junior Medical Assistants.

DEPARTMENT SPECIFIC JOB FUNCTIONS
1. Manage assigned EPIC In-Basket messages, including:
a. Test results
b. Patient calls
c. Staff messages
d. Patient advice requests
e. Prescription refill requests
f. Scheduling-related messages
2. Process medical records requests and complete patient forms.
3. Perform additional administrative and clinical support duties, including:
a. Coordinate with providers and insurance carriers to secure required approvals before scheduled
procedures.
b. Receive, process, distribute, and maintain incoming and outgoing faxes.
c. Scan and upload patient documentation into the electronic medical record (EMR).

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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