Work Schedule

Environmental Conditions

Job Description

Join Us as a Medical Information Specialist I - Nurse – Make an Impact at the Forefront of Innovation
We have successfully supported the top 50 pharmaceutical companies and more than 750 biotechs, spanning 2,700 clinical trials across 100+ countries in the last 5 years.

As a Medical Information Specialist I - Nurse, you will provide technical and medical information, and/or perform intake of adverse events/product complaints with quality customer service. You will analyze and research inquiries and document interactions according to organizational, client, and regulatory guidelines. The information you provide will be given to a level in parallel with your expertise, experience, and training.

What You’ll Do:
• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.
• Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
• Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
• Maintains thorough knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
• Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries.


Education and Experience Requirements:
• Bachelor's degree in Nursing or equivalent and relevant formal academic / vocational qualification
• Active RN license required
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).
In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role

Knowledge, Skills and Abilities:
• Excellent verbal and written communication skills
• Excellent language skills (comprehension, speaking, reading and writing); Fluency in English and French is required.
• Proficient computer and keyboarding skills
• Good interpersonal skills
• Ability to work independently as well as part of a team.
• Ability to interpret client provided complex medical and technical information
• Organizational and time management skills
• Ability to maintain a positive and professional demeanor in challenging circumstances

Working Conditions and Environment:
• Work is performed in an office environment with exposure to electrical office equipment
• Constant interaction with clients/associates required
• Constant attention to detail-visual, mental
• Constant multi-tasking
• Daily exposure to high pressure, intense concentration needed
• Rotating shifts may be required
• Occassional driving to site locations with occassional travel
• Long varied work hours required occasssionally