This job is responsible for working with the Supervisors and assisting in training and developing the team, monitoring production performance, ensuring production and quality controls are met while adhering to the work instructions for the area of responsibility.

This role is based at our Irving, TX location with a schedule of Monday - Friday from 11:30 am to 8:00 pm

What will be my duties and responsibilities be in this job?

• Participate in daily stand-up meetings with the Supervisor.

• Work with the Supervisor to reallocate resources, including employees, supplies, equipment, and products, as needed to meet customer and operational goals.

• Collaborate with other departments to ensure proper workflow and timely resolution of operational issues.

• Serve as a point of contact for employees and assist with escalations during the shift.

• Identify process improvement opportunities and submit recommendations to the Supervisor and Engineering teams.

• Assist the Supervisor with implementing operational changes and adjustments on the warehouse floor.

• Perform on-the-job training, refresher training, and workstation assessments.

• Monitor inventory levels and aging inventory within the area of responsibility.

• Monitor daily KPIs, SLAs, productivity, and quality metrics, and proactively support corrective actions when performance falls below target.

• Compile and analyze operational data and complete daily reports.

• Communicate effectively with employees, supervisors, managers, and cross-functional teams.

• Maintain proficiency and certification in the operational area being supported.

• Promote and maintain a safe work environment by ensuring associates follow all safety procedures and immediately escalating safety concerns.

• Lead by example and maintain a hands-on presence in the operation, supporting associates and assisting with operational activities when necessary to meet business objectives.

• Train, coach, and mentor associates while reinforcing productivity, quality, safety, and attendance expectations.

What are the requirements needed for this position?

• 1+ years of experience leading, training, coaching, or directing employees in a manufacturing, logistics, warehouse, or operations environment.

• High level of computer proficiency, including the ability to navigate multiple systems, analyze data, and utilize reporting tools effectively.

• Demonstrated ability to meet or exceed productivity, quality, and operational performance expectations while serving as a role model for associates.

• Strong leadership, communication, organizational, and problem-solving skills.

• Ability to work effectively in a fast-paced environment and manage multiple operational priorities.

• Ability to communicate effectively with employees at all levels of the organization.

• Demonstrated ability to work independently while also collaborating with Supervisors and cross-functional teams.

What other skills/experience would be helpful to have?

• Forklift certification or ability to obtain certification.

• Strong proficiency in Microsoft 365 applications, including Excel, Outlook, Teams, and Power BI.

• Experience analyzing operational data and generating reports to support business decisions.

• Experience using Oracle, Power BI, SQL, warehouse management systems, or similar reporting and operational platforms.

• Experience training, coaching, and developing associates in a warehouse or operational environment.

• Strong continuous improvement mindset with the ability to identify and recommend process improvements.

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.