Key Tasks and Responsibilities

Role Tasks & Responsibilities

Warehouse Management:

• Take responsibility for end-to-end process of tasks undertaken from receiving to shipping, ensuring own knowledge of all products and regulatory environment is understood and complied with.
• Unload, receive and check stock from vendors, customers, internal shipments etc completing appropriate paperwork during process.
• Put away stock in designated areas, recording locations during process.
• Complete cycle-counts on a regular basis to ensure that the inventory is correct, and the products are in-house.
• Pick, check and load/ship stock for vendors, customers, internal shipments etc., completing appropriate paperwork during process.
• Assist system accuracy by providing/checking important information regarding transfers of stock and investigating cycle count inaccuracies for customer accounts.
• Engage with Customer Service to ensure accurate recording of information and activity.
• Adhere to any specific customer processes and procedures.
• Support the development of processes for receiving product, equipment utilization, inventory management, and shipping.
• Contribute to a safe, accident-free, working environment by abiding by all safety procedures and policies.
• Coordinate business activities with other departments and locations to ensure smooth and efficient business execution.
• Detrash product as required.
• Dispose of waste as required.

Warehouse Management Systems:

• Responsible for the accuracy of information on the WMS.
• Receive stock onto WMS, create/update part numbers as required.
• Record storage locations for stock on WMS, create/update locations as required.
• Create picklists on WMS for Warehouse Personnel when orders are received.
• Ship stock from WMS and create dispatch paperwork for Drivers when orders are picked.
• Assist system accuracy by keying important information regarding transfers of stock and investigating cycle count inaccuracies for assigned customer accounts.
• Assist IT Department with WMS queries/updates/changes.

Onsite in Customer location:

• Visit customer location to put away stock daily.
• Responsible for/point of contact for specific customer/supplier/product.
• Manage end-to-end process (receiving-shipping-put away) of specific supplier/customer stock/product.

Facilities & Machinery & Security:

• Responsible for the safe operation of machinery in the warehouse environment.
• Carry out daily checks on the machinery.
• Report facilities issues and machinery defects to Management/Facilities Department.
• Accommodate servicing of facilities and machinery as required by Facilities Department.
• Report security breaches to Management/Facilities Department.

Queries & Complaints:

• Respond quickly, professionally, and accurately to customer inquiries regarding orders, status complaints etc.
• Conduct investigations with Customer Service Dept/Quality Dept to satisfy customer inquiries.
• Assist with the identification of the cause of a customer complaint and remedying the underlying issue of the complaint in conjunction with other departments.
• Escalate inquiries/complaints to the appropriate manager and/or department when necessary.
• Non-conformance reporting in accordance with the KPI’s.

Health & Safety:

• Support the health, safety, and welfare of all staff.
• Responsible for reporting accidents and near misses to Management/H&S Team.
• Responsible for reporting health and safety concerns, issues, and ideas to Management/H&S Team.
• Collaboration with Health and Safety Team.

Administrative Responsibilities:

• Champion quality assurance protocols.
• Maintains communication with the support departments to ensure compliance with company policies and procedures and legislation.
• Completes and processes necessary reports and paperwork accurately and timely.
• Log customer activity for business purposes as required.
• Actively contribute to the continuous improvement and development of the team, through reviewing procedures to meet expectations of service and conduct and improve on own self development.
• Support other departments in relation to customer activity data.
• Other ad-hoc administration duties as required.

Knowledge, Skills & Experience

Skills

• Ability to develop and maintain effective relationships with customers, suppliers, management, and other teams in the company.
• Attention to detail.
• Excellent organisational skills to balance and prioritise their workload and meet deadlines.
• Ability to safely operate warehouse machinery and equipment.
• Team worker with the ability to collaborate with other material handlers.
• IT skills with the ability to comfortably work with the MS Office suite, use scanners as well as the ability to learn other software tools such as SAP.

Experience

• Previous experience in a similar role.
• Previous experience in supply chain and logistics/warehousing.
• Previous experience with scanning/using scanners.
• Experienced user of MS Office applications and IT Systems e.g., SAP, Oracle.
• Experienced user of warehouse machinery e.g., forklift, power pallet truck etc.

Education/Licences

• Clean, B Licence.
• Machinery Certification – Forklift, Reach Truck, Power Pallet, Combi etc.
• Leaving Certificate or similar qualification.
• Where educational/licence requirements are not fulfilled prior extensive experience of successful performance in the role will be required.