Key Responsibilities 

Member Experience 

• Deliver exceptional massage experiences tailored to each Member's individual needs and wellness goals.  

• Build meaningful relationships with Members by providing personalized care and maintaining detailed knowledge of their treatment preferences.  

• Welcome Members warmly and create a calm, relaxing environment from consultation through completion of each service.  

• Conduct thorough consultations to assess health history, contraindications, treatment goals, and service recommendations.  

• Educate Members on treatment benefits, wellness practices, self-care recommendations, and appropriate service frequency.  

• Maintain strict confidentiality regarding all Member health information and personal conversations.  

• Promote a positive, professional, and welcoming atmosphere that reflects the luxury standards of The Madison Club.  

Therapeutic Services 

• Perform a variety of massage therapies according to Club protocols and professional licensing standards.  

• Customize each treatment to address the individual needs of Members while maintaining safety and comfort.  

• Perform services including, but not limited to:  

• Swedish Massage  

• Deep Tissue Massage  

• Sports Massage  

• Prenatal Massage  

• Hot Stone Massage  

• Reflexology  

• Trigger Point Therapy  

• Ashiatsu (if certified)  

• Manual Lymphatic Drainage (MLD)  

• Myofascial Release  

• Assisted Stretch Therapy  

• Cupping Therapy  

• Thai Massage 

• Recommend enhancements and treatment upgrades that complement Member wellness goals.  

• Maintain proper body mechanics and ergonomic techniques to ensure personal longevity and injury prevention.  

• Monitor Member comfort throughout each treatment and adjust techniques as appropriate.  

Spa Operations 

• Prepare treatment rooms before each appointment, ensuring cleanliness, organization, and proper setup.  

• Break down and sanitize treatment rooms following each service.  

• Maintain clean linens, treatment supplies, oils, lotions, hot towels, and equipment.  

• Follow all sanitation, infection control, and safety standards.  

• Accurately document client intake, treatment notes, and service records.  

• Maintain treatment room inventory and notify management when supplies require replenishment.  

• Ensure treatment rooms consistently reflect luxury presentation standards.  

Team Collaboration 

• Collaborate closely with Spa Coordinator, Spa & Locker Room Attendants, and fellow Spa Providers to ensure seamless Member experiences.  

• Communicate schedule changes, treatment recommendations, and Member preferences professionally.  

• Participate in staff meetings, ongoing education, product knowledge sessions, and Club training.  

• Support fellow therapists during busy periods and assist with operational needs whenever possible.  

• Foster a respectful, collaborative, and positive team environment.  

Operational Excellence 

• Demonstrate professionalism, integrity, and discretion in all Member interactions.  

• Arrive prepared and on time for scheduled appointments.  

• Maintain all state licensing requirements and continuing education.  

• Follow all Spa policies, treatment protocols, sanitation standards, and safety procedures.  

• Demonstrate initiative by assisting with Spa operations between appointments.  

• Maintain treatment rooms and common areas in accordance with luxury hospitality standards.  

• Perform additional duties as assigned.  

Skills & Qualifications 

• Current California Massage Therapy Certification (CAMTC) required.  

• Minimum 3–5 years of professional massage therapy experience preferred in a luxury Spa, private club, resort, or wellness facility.  

• Experience providing customized therapeutic massage treatments.  

• Strong knowledge of anatomy, physiology, contraindications, and massage techniques.  

• Proficiency in one or more of the following modalities:  

• Swedish Massage  

• Deep Tissue Massage  

• Sports Massage  

• Prenatal Massage  

• Hot Stone Massage  

• Trigger Point Therapy  

• Reflexology  

• Exceptional customer service and relationship-building skills.  

• Excellent verbal communication and consultation abilities.  

• Ability to educate Members on wellness and treatment recommendations.  

• Professional appearance and demeanor.  

• Comfortable working independently while contributing to a collaborative Spa team.  

• Basic computer skills and ability to learn Spa scheduling software.  

• Flexible schedule, including weekends, evenings, and holidays.  

Core Competencies 

• Luxury Member Service  

• Therapeutic Expertise  

• Relationship Building  

• Wellness Education  

• Hospitality & Communication  

• Teamwork & Collaboration  

• Initiative & Accountability  

• Professional Ethics & Confidentiality  

• Adaptability  

• Time Management  

• Attention to Detail  

• Professionalism Under Pressure  

Physical Requirements 

• Ability to stand for extended periods throughout the workday.  

• Perform repetitive massage techniques requiring strength, stamina, and proper body mechanics.  

• Lift, carry, and move Spa equipment, treatment supplies, and linens up to 40 pounds.  

• Bend, reach, kneel, stretch, and perform repetitive upper body movements.  

• Maintain physical endurance to perform multiple massage treatments per shift while upholding service quality.