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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

IT IS YOUR TIME!

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. 

If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

Important: 

- Don’t forget to include a resumé in English in your profile in Workday

- Please frequently check the email associated with your application, including the junk/spam, as this is the primary correspondence method.  If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any update s to your status. 

Position is a trusted advisor to the customer.  Positions reporting directly to this role include: Autonomous Application Specialist, Project Engineer (if applicable), Autonomous On-Board Specialist.

This is a heavy coordination role and must be strong in managing the matrix and influencing others. Preferred candidates must have previous mining operations and autonomy experience.  Role works hand in hand with customer’s operational leaders.  Role will also establish and maintain high-level relationship with business decision makers and subject matter experts, influencing and driving Caterpillar Product Groups and internal partners to accelerate and deliver interim corrective and permanent corrective actions and support that mitigate the impact of product and production issues to customers. It also influences various Caterpillar divisions to develop the correct new products and services to meet the mine site’s current and future needs. This role is accountable for representing Caterpillar and Caterpillar assigned actions.

The position must be able to work with the dealer, Caterpillar and the customer to deliver the agreed upon metrics for the site. Successful candidate will also manage key site performance metrics including safety, technology availability, production metrics, operating cost per ton, uptime, AHS fleet utilization, etc.   The role will partner closely with the Mining Region Manager, Physical Availability and Site Solutions Manager (if applicable), Commercial Manager and Sales Reps on commercial opportunities at the site.

This position acts as a consultant to dealer and customer operations and maintenance managers as well as executive management advising best practices on the use of Caterpillar Command for Hauling system. Position serves as the Responsible Person for all on site Caterpillar personnel and ensures safety of overall AHS system.

Successful candidate must have the ability to work and set priorities for self and for the work team without day-to-day direct supervision.  The position often confronts complex issues or problems which require careful analysis and diagnosis. Problems are often unique, and solutions can require original approaches.

What you will do: 

- Deployment and operation of the correct new or existing technological products and services to meet the customer current and future needs at a job site.

- Maintaining key site performance metrics including technology availability, production metrics, operating cost, uptime, fleet utilization, safety, etc. 

- Developing, prioritizing, and implementing strategies to address customer needs as well as ensuring dealer servicing and support practices align with recovery strategy.

- Lead the Caterpillar expert teams on site as well as engaging the off-site broader Caterpillar team to solve problems and increase the autonomous fleet productivity. 

This is a mine site based role and will support an autonomous mine site in Parauapebas - Pará.

Skill:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Basic requirements:

- University degree

- Advanced English

- Experience in mining technology and exposure to mining operations

Top candidates will also have:

- Pre advanced Spanish

- Previous field rep, mine operations, or Autonomous Run Team experience

Additional Information:

- Travel requirements: Less than 25% of the time. Mostly mine site based.

- This role is based in Parauapebas/PA - Brazil. Ideally, the candidate will live within driving distance of the mine site to best support customer needs.

Some of the offered benefits*:

·Medical plan 

·Dental plan

·Medicines reimbursement 

·Psychological, Legal, Social and Finance Support Program

·Private pension plan

·Profit share

·Meal assistance 

·Christmas basket

·Transportation 

·Life and personal insurance

·Extended maternity and paternity leave

·Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport

*Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.)  to contact candidates. Available vacancies are only advertised through the company's official channels (www.caterpillar.com/careers.html; https://www.linkedin.com/company/caterpillar-inc), and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process. For more information click on the link: https://www.caterpillar.com/pt/careers/apply-now/help.html

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Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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