Reporting to the team lead, the successful candidate will be primarily responsible for reviewing and developing business processes for SkillsFuture Enterprise Credit (SFEC), augment operational efficiency and improve service delivery in funding administration for SFEC. Due to similarities with SkillsFuture Credit (SFC), the candidate will also assist with work related to SFC.  

Responsibilities and Competencies: 

Operational Process Design and Implementation 

• Design, develop, and implement effective operational processes relating to funding administration. 

• Implement business process re-engineering and digitisation initiatives, including incorporating business requirements into system specifications and coordinating with business technology on system implementation. 

• Enhance the experience of companies and individuals utilising SFEC or SFC for approved programmes 

• Review claims and evaluate appeals 

Project Management and Technology Integration 

• Lead project management efforts in the area of system enhancement and/or development. 

• Drive operations and technology integration initiatives to enhance operational efficiency. 

Policy Development and Compliance 

• Review workflows and develop Standard Operating Procedures (SOPs) and guidelines in alignment with funding policy implementation plans. 

• Build and continuously strengthen processes and operational policies to achieve high service standards. 

Stakeholder Engagement and Support 

• Engage with training providers and other stakeholders to support and address queries, ensuring smooth operation in grant administration. 

• Assist in the management of the outsourced service partner to maintain effective service delivery. 

Data Analysis and Reporting 

• Work with large datasets to perform data extraction, collation, tracking, and analyses. 

• Draw insights from data analyses to facilitate funding administration, risk management, and process redesign. 

• Collate data and statistics and prepare information for reporting purposes. 

Secretariat Responsibilities 

• Perform secretariat responsibilities for a multiple-agency workgroup, ensuring effective coordination and communication. 

• Possess the required competencies to execute the job duties proficiently 

• Manager: 3 to 5 years of relevant work experience in grants, operations, project management, or system development 

• Senior Manager: At least 6 years of relevant work experience in grants, operations, project management, or system development. 

• Good analytical and problem-solving skills. 

• Proficiency in systems and design thinking methodologies. 

• Ability to work independently, within a team, and across teams. 

• Good interpersonal relationship skills and adaptability to a fast-paced work environment. 

• Good verbal and written communication skills, including stakeholder management and presentation skills. 

• Proficient in word processing, spreadsheet, and presentation applications. 

• Knowledge of SkillsFuture Grants and Continuous Education Training (CET) and industry experience are an advantage. 

• Prefer someone who has experience in public sector and with a policy experience.  

Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume.  Please check out www.myskillsfuture.gov.sg for details on the CSP