[What the role is]

[What you will be working on]

Key Skills and Competencies:

1. Product Management:

• Conceptualise and drive product vision through data-informed roadmaps, balancing quick wins with long-term objectives
• Transform complex business needs into achievable product milestones

• Demonstrated ability in feature prioritisation and roadmap planning using data-driven decision making
• Strong understanding of product metrics, success indicators, and OKR tracking methodologies

2. Agile Delivery Excellence:

• Deep understanding of Agile methodologies and ceremonies, guiding digital and development teams through backlog management and sprint planning effectively
• Experience in facilitating and working directly with cross functional and development teams; resolving team conflicts in an expedient manner
• Foster collaboration across multi-disciplinary teams, ensuring that there is alignment in overall project direction and vision

3. User Centred Design Impact:

• Experience in collaborating with and managing diverse squads to create intuitive experiences
• Apply behavioural science to enhance user engagements and optimise user behaviours
•  Synthesise user research into product decisions for practical feature improvements
• Design and implement effective user-engagement strategies, collaborating with the marketing and lead-gen teams where required.

4. User and Data-driven Product Analytics and Decision Making:

• Leverage analytics tools (e.g. GA4, clickstream) to measure and optimise product performance, maintaining oversight on deliverables

• Experience in A/B testing and experimentation to validate product decisions and communicate the findings in an effective manner
• Demonstrated ability to use user feedback and data to support product prioritisation and resource allocation decisions, building team capability to do the same.

5. Stakeholder Management and Communication:

• Proven ability to manage relationships across multiple stakeholders including internal organisational teams, government agencies, and external partners
• Strong capability in investigating and resolving sensitive complaints
• Demonstrated ability to handle and use customer feedback and complaints to drive product improvements
• Ability to ensure product alignment with government policy requirements with optimal user experience

6. Innovation and Product Experimentation:

• Initiate product experimentations to identify opportunities for innovation, identifying relevant GenAI use cases to improve product outcomes and user experiences.
• Design and execute experiments which validate hypotheses and explore innovative solutions to user problems
• Evaluate the experiment success indicators using OKR tracking indicators

[What we are looking for]

Responsibilities:

Individuals who excel in the following areas would be preferred:

• Leading agile teams through product development cycles, prioritising features and managing backlogs effectively
• Collaborating with stakeholders across government agencies to align product direction with policy requirements
• Analysing user behaviour data and feedback to make evidence-based product decisions that drive engagement
• Translating complex user needs and government requirements into clear product strategies, having demonstrated this through successful digital product launches

Your experience should include:

• Developing agile product roadmaps that balance user needs, technical constraints, and business objectives
• Creating and refining user stories with clear acceptance criteria
• Conducting user research and usability testing to validate product decisions
• Working with agile methodologies and career-related tools in a digital product environment is preferred.

Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume.  Please check out www.myskillsfuture.gov.sg for details on the CSP