Manager, Sales Development Representative

Location: Hybrid (3 days in office per week) in Allen, TX only

About the Role:

Resi Media, LLC, a Pushpay company, is a privately held technology company broadcasting content for thousands of organizations around the globe. The industry leader in providing ultra-reliable live streaming to both physical venues and web destinations over a standard internet connection. Resi provides world-class technical support and customer service, having one of the highest satisfaction rates in the media industry.

The Sales Development Manager is a leadership position responsible for overseeing and directing a team of Sales Development Representatives (SDRs), and SDR Team Lead(s) in generating leads and constructing sales pipelines. This role ensures that the team achieves its targets through effective coaching, performance management, and strategic planning. Proficiency in GTM AI enablement and use by the SDR team to drive efficiencies and increased productivity is essential to this role.

Named as one of BuiltIn ‘Best Places to Work’ in Seattle, Denver and Dallas for 2025; ranked number 10 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ list in the large companies category for 2024; named as a 2025 'Best Places to Work for Women' by Best Companies Group.

Benefits and Compensation:

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee

• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents

• 401K match

• Hybrid work model - 3 days in the office / 2 days remote each week

• 12 paid Company Holidays

• 2 paid Volunteer Time Off days

• 20 days PTO, to start, increases with tenure and seniority.

• Paid parental and adoption leave

• Compensation Range: $90k - $110k base + $20k variable = $110k - $130k OTE

Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

What You’ll Do:

• Manage SDR team performance through accountability to KPI’s & quotas
• Daily team management and supervision: You'll be responsible for managing the daily activities of your SDRs, ensuring they're on track to meet their targets, and addressing any challenges they may be facing
• Hire, train and continuously coach team members to develop outbound prospecting skills
• Partner with Sales Leadership and Sales Operations to enhance sales outreach performance
• Work closely with Sales Enablement and VP of Sales to identify areas of improvements
• Drive SDR performance and develop the career paths of team members
• Ensure messaging and cadences align with our Ideal Customer Profile (ICP)
• Providing real-time coaching and feedback: You'll offer guidance and support to your SDRs, helping them refine their skills, overcome obstacles, and develop their strengths.
• Ensuring adherence to sales processes and best practices: You'll ensure that your team is following established sales processes, leveraging best practices, and utilizing available tools and resources to maximize their efficiency.
• Accurately forecasts weekly, monthly, quarterly attainment

What You’ll Bring:

• Ability to coach and hold team members accountable for results
• Solid understanding of reporting, forecasting, and B2B sales processes
• Proficiency in Salesforce, Outreach, and Tableau 
• Experience in sales operations and/or marketing automation software
• Proficiency in GTM AI enablement and use by the SDR team to drive efficiencies and increased productivity.
• Excellent spoken and written English 

Education and Experience:

• A high school graduate (or holder of an equivalent degree) with BS/BA preferred
• Strong computer skills, proficient on Mac OSX and Google Platforms (Salesforce a plus) 
• 2-5 years of experience as an SDR leader or in another prospecting-related management position

Work Environment & Physical Demands: 

Prolonged periods of sitting at a desk and working on a computer will be required. This role consistently operates standard office equipment such as computers and phones. This is largely a sedentary role but may occasionally require lifting up to 50 pounds, walking, bending, or standing as necessary. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

If you require a modification to your work equipment or furniture please contact the People Team - [email protected]

Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. Pushpay uses E-Verify to confirm employment eligibility. Head to our career page to learn more.

If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact [email protected].

About Pushpay

Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!