Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management - Readiness

Product Manager (Readiness)
OVERVIEW

This role sits within Cross-Border Services, part of the Commercial & New Payment Flows (CNPF) business unit under the Mastercard Move umbrella, alongside Send and Move Commercial Payments.

Cross-Border Services (XBS) is a global payment solution that enables banks, non-bank financial institutions, and businesses to deliver faster, more transparent payments between senders and recipients, supported by multiple channels and payout methods.

The Product Readiness Manager leads complex readiness and enablement initiatives across XBS. The role manages readiness governance processes, intake review activities, launch readiness assessments, and stakeholder engagement to support successful product launches and operational preparedness. They play a critical supporting role in executing these initiatives, ensuring that product launches and operational readiness activities are delivered with precision, governance, and quality. The role focuses on maintaining documentation standards, managing intake processes, and enabling effective stakeholder communication across global and regional teams.

KEY RESPONSIBILITIES

Launch Readiness & Intake Management
• Manage the formal readiness intake and prioritization process, ensuring all initiatives enter delivery with complete and approved readiness documentation
• Govern FY Product launches through a structured readiness review and approval framework
• Drive automation and process improvements to increase the efficiency, consistency, and governance of readiness activities

Documentation & Governance
• Own and maintain centralised Product knowledge repositories, ensuring content is current, approved, structured, and accessible
• Ensure Product standards, guides, settlement constructs, and other readiness documentation are maintained in line with governance requirements
• Drive remediation of legacy documentation gaps and establish periodic review cycles to maintain ongoing accuracy and completeness

Reporting & Communication
• Deliver readiness reporting and dashboards to track documentation completeness, intake quality, and overall readiness status
• Lead and scale XBS communication initiatives to improve internal and external processes
• Govern execution of In the Knows, Internal Product Notifications, and product bulletins, ensuring timely, accurate, and complete communications

Stakeholder Engagement & Enablement
• Improve awareness and adoption of readiness requirements and processes
• Establish consistent engagement model supporting global and regional readiness needs
• Embed commercialization readiness into readiness assets and practices to ensure value propositions are clearly positioned
• Serve as a subject matter expert and escalation point for readiness processes, governance requirements, and launch execution activities
• Partner with Product, Technology, Operations, Compliance, Legal, Finance, and regional teams to drive readiness outcomes through influence and stakeholder alignment

CORE COMPETENCIES & BEHAVIORS

Ownership & Collaboration
• Take proactive ownership of assigned work and contribute to a collaborative, solutions-oriented team environment
• Engage proactively with stakeholders, share knowledge, and support alignment to deliver high-quality, timely outcomes

Continuous Improvement
• Actively identify opportunities to improve team processes and tools
• Raise risks early and support implementation of enhancements that increase team effectiveness

Execution & Problem Solving
• Identify opportunities for workflow optimization and automation across product management lifecycle
• Collaborate with partners to implement scalable solutions that enhance efficiency

Team & Partner Enablement
• Promote innovation and excellence across global and regional teams
• Share product knowledge and best practices to foster a culture of continuous improvement

ABOUT YOU

You are a strategic thinker with a passion for product management and communications. You thrive in complex environments and excel at translating technical detail into clear, actionable content.

You bring:
• Proven experience in product management with a strong track record of authoring and managing complex product documentation, preferably in the payments/ FINTECH industry
• Exceptional writing, editing, and content structuring skills
• Ability to simplify complex processes for diverse global audiences
• Experience creating training materials, management decks, and product bulletins
• Strong cross-functional collaboration skills across technical, commercial, operations, and legal teams
• Project management capabilities within your own scope of work
• Fluency in English (reading, writing, speaking)

Qualifications & Experience
• Bachelor’s degree required; Master’s degree preferred. Degrees in business, communications, or writing-intensive disciplines are advantageous
• Experience in a communication-intensive product management role within digital financial services
• Familiarity with financial services regulatory requirements (e.g. KYC, AML)
• Knowledge of cross-border payments and/or foreign exchange is a plus
• Understanding of the product management lifecycle, especially API-based products and solutions
• Strong analytical, problem-solving, and strategic thinking skills
• Excellent organizational and self-motivation skills
• Ability to build and maintain collaborative relationships across global teams
• Experience with SharePoint, Power Automate, MS Teams, or similar platforms

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.