Online applications must be received before 11:59pm on:

If a date is not listed above, review the Applicant Instructions below for more details.

Available Title(s):

Business Title:

Employee Type:

Position Details:

The Opportunity:

Washington State University is now accepting applications for a Manager of Parking & Transportation Services on our WSU Spokane campus. As the Manager, you will provide leadership and oversight for all customer service, administrative, parking, and transportation operations. In this role you will manage front‑line customer service, cash operations, permit sales, parking enforcement administration, transportation demand management support, and all financial and operational systems. You will also develop and implement policies, procedures, and process improvements; oversee budgeting and financial activities; coordinate campus‑wide transportation programs; and serve as the primary liaison to internal and external partners. You may supervise staff and hourly employees, ensure compliance with state of Washington Administrative Code (WAC), WSU policies, and audit standards, and lead customer‑focused service delivery for the Spokane campus.

Additional Information:

This is a full time (100% FTE), permanent position. This position is overtime eligible.
This is an on-site/in-person role located on the WSU campus in Spokane, WA.

Monthly Salary: $5,000.00 - $6,000.00 | Commensurate with experience and qualifications

In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.

Benefits: WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for AP staff and Total Compensation.

Required Qualifications:

• Bachelor’s degree in a relevant field and four (4) years of progressively responsible experience in a field related to the functional managerial area which has included at least one (1) year of supervisory experience. Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

• Demonstrated customer service, public relations, and communication skills.

• Extensive computer skills including Microsoft Office and data systems.

• Experience in office purchasing, finance management, and budgeting.

• Demonstrated ability to manage difficult situations with diplomacy and good judgment.

• Strong organizational skills and initiative.

Preferred Qualifications:

• Experience in higher education.

• Experience in operations management of a university parking and transportation system.

• Experience interpreting and enforcing WAC and WSU policies.

• Experience with POS systems, cashiering, or complex reconciliations.

• Experience with Lean Management Principles.

• Experience managing confrontational or stressful situations.

• Experience populating and managing operations software with cyclical setup data.

• Demonstrated ability to work with individuals from diverse backgrounds and cultures.

Position Sponsorship Eligibility: Not eligible for work visa sponsorship

Area/College: Finance & Operations
Department Name: Parking & Transportation Services - Spokane
Location: Spokane, WA

Application Instructions: Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

1) Resume
2) Cover Letter

External candidates, upload all documents in the “Application Document” section of your application.
Current WSU Employees (internal candidates), before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday. Internal candidates, upload all documents in the “Resume/Cover Letter” section of your application.

Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible.

Reference contact information will be requested later in the recruitment process through Workday.

Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Time Type:

Position Term:

Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected].

Notice of Non-Discrimination

In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract.

Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU’s Compliance and Civil Rights, the Department of Education’s Office of Civil Rights, or both.

More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/