Overview:

IQVIA, the Human Data Science Company™, possesses the largest and most comprehensive set of healthcare data assets in the world. We help healthcare manufacturers, payers, and stakeholders unlock insights and drive better outcomes through data, analytics, and expertise. Formed through the merger of IMS Health and Quintiles, IQVIA brings together deep healthcare knowledge, technology, and human ingenuity to support clients across the healthcare ecosystem.

At IQVIA, we invest in our people and give them meaningful work that drives measurable impact. We value collaboration, accountability, and innovation, and we empower leaders to shape solutions for some of the most complex challenges in healthcare.

The Manager, Medicaid Operations provides leadership, oversight, and strategic direction for Medicaid Managed Services engagements, serving as the primary point of accountability for delivery, quality, regulatory compliance, and client relationships across complex state-specific Medicaid programs. The role oversees daily operations and global teams, partners with clients to manage deliverables, resolve issues, support program growth, and ensure delivery excellence. In a fast-paced, deadline-driven environment, this position plays a critical role in sustaining and growing IQVIA's Medicaid Managed Services business through revenue protection, client retention, operational scalability, and the successful onboarding of new Medicaid engagements.

Responsibilities:

Client Leadership & Delivery Oversight

• Serve as a client-facing leader for Medicaid engagements, acting as a trusted advisor and escalation point

• Ensure delivery of accurate, timely Medicaid outcomes in alignment with contractual commitments and regulatory requirements

• Lead governance meetings, status reviews, and issue resolution discussions with clients and internal stakeholders

Operations & Team Management

• Oversee Medicaid operational workflows, including work performed by global teams

• Manage resource planning, timelines, and prioritization across Medicaid deliverables and initiatives

• Maintain delivery quality standards and ensure adherence to internal controls, SOC1 requirements, and documented processes

Strategic Planning & Process Improvement

• Identify operational risks, efficiency opportunities, and process improvements across Medicaid programs

• Define, document, and enhance business processes to support scale, quality, and consistency

• Partner with leadership to support the integration and optimization of delivery models

People Leadership & Development

• Build, mentor, and retain a high-performing team through coaching, performance management, and career development

• Foster accountability, collaboration, and clear communication across distributed teams

Growth & Revenue Support

• Support onboarding of new Medicaid clients and expansion of existing engagements

• Participate in proposal development, effort estimation, and solution design for Medicaid opportunities
• Ensure delivery stability to protect existing revenue and enable future growth

Qualifications:

• Bachelor’s degree required

• 5+ years of experience in Medicaid operations or managed services

• 3+ years of people leadership experience

• Demonstrated experience managing complex client engagements and cross-functional teams

• Strong knowledge of U.S. Medicaid programs and state-specific operational requirements

• Proven leadership, problem-solving, and decision-making skills

• Excellent written and verbal communication skills with the ability to engage senior client stakeholders

• Strong project management, planning, and organizational capabilities

• Advanced proficiency in Microsoft Excel, PowerPoint, and Word

• Experience overseeing global delivery models preferred

• Prior involvement in proposal development or client onboarding preferred

• Familiarity with rebate, claim, or payer-related healthcare processes preferred

Travel Requirements:

• Willingness to travel up to 20%, as needed for client meetings or internal planning sessions

P​lease Note: In order to be eligible for this remote role, you must reside within the country where the position is posted.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.