Work Schedule

Environmental Conditions

Job Description

Join us as a Manager Operations – And lead our medical information operations team, oversee the development and dissemination of accurate medical and drug information, ensure compliance with regulatory standards, and support effective communication with healthcare professionals and stakeholders.

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

What You’ll Do:

• May supervise program staff providing medical/clinical information, utilizing medical/clinical background to participate in, manage, and conduct quality 
  review of medical/clinical work.
• Oversee and/or complete development of client reports and procedural documents.
• Maintain thorough program knowledge, with an emphasis on medical/clinical content (where applicable), troubleshoot program issues, monitor and ensure 
  compliance with company policies and procedures including SOP's, protocols, and other regulations by conducting quality monitoring of staff work.
• Act as liaison between the client, program management and staff for operational issues such as workflow processes, available resources, and new 
  initiatives impacting the program.
• Oversee all aspects of program training including conducting training, developing curriculum, and documenting and maintaining training records and 
  curriculum.
• Act as a resource for front line staff for assistance with managing their scope of service.
• May function as the front-line healthcare professional agent to cover services 
  including but not limited to answering medical/clinical inquiries (where 
  applicable) and documenting contacts, adverse events and product complaints.
• Manage staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations.
• Approve courses of action on salary administration, hiring, corrective action, and terminations. Review and approve time records, expense reports, requests for leave, and overtime.
  Oversee all aspects of program training including conducting training, developing curriculum, and documenting and maintaining training records and 
  curriculum.
• Act as a resource for front line staff for assistance with managing their scope of service.
• May function as the front-line healthcare professional agent to cover services 
  including but not limited to answering medical/clinical inquiries (where 
  applicable) and documenting contacts, adverse events and product complaints.
• Manage staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations.
• Approve courses of action on salary administration, hiring, corrective action, and terminations. Review and approve time records, expense reports, requests for leave, and overtime.

Education and Experience:

• Previous experience (comparable to 5+ years) in the healthcare or pharmaceutical industry, with responsibilities involving counseling or providing medical information, including leadership experience (comparable to at least 1 year).
• Education may be substituted for some years of experience for advanced degrees such as Pharm.D., Ph.D., or MS.
• Proficiency in English and French is required.

In some cases, an equivalent combination of appropriate education, training, and/or directly related experience will be considered sufficient to meet the requirements of the role.

Required Knowledge, Skills, and Abilities:

• Strong leadership skills.
• Strong attention to detail and organizational skills.
• Effective verbal and written communication skills.
• Excellent problem-solving and analytical skills.
• Demonstrated time management and multitasking skills.
• Strong interpersonal and decision-making skills.
• Ability to coach and train staff.
• Excellent language skills must be demonstrated if the position requires languages other than English and French.
• Ability to work independently and collaboratively in a team environment, as needed.