SS-Manager, Endpoint Engineering

IT Operations

Exempt Regular 4.1

Location: Adelphi, MD

Summary:

The Manager, Endpoint Engineering leads the delivery and execution of enterprise endpoint engineering services to ensure secure, standardized, and automated management of desktops, laptops, mobile devices, and other endpoint technologies. This role is responsible for driving endpoint reliability, scalability, and compliance while managing a team of engineers and collaborating with cybersecurity, infrastructure, and service management teams to support a modern digital workplace.

Duties and Responsibilities:

Endpoint Engineering Leadership & Operations

• Lead and manage endpoint engineering staff and daily operations, ensuring effective delivery of configuration, deployment, and lifecycle management services.

Endpoint Configuration, Deployment & Automation

• Oversee endpoint builds, software packaging, patching, and zero-touch provisioning using UEM/MDM platforms to maintain scalability and consistency across environments.

Security, Compliance & Patch Management

• Ensure endpoints meet organizational security standards through patching, encryption, compliance monitoring, and collaboration with cybersecurity teams.

Strategy Execution & Continuous Improvement

• Support execution of endpoint engineering strategy, roadmap, and standards, identifying opportunities to improve automation, efficiency, and user experience.

Operational Excellence & ITSM Alignment

• Ensure adherence to ITSM processes (incident, problem, change management), support escalations, and drive root cause analysis for recurring issues.

Cross-functional Collaboration & Vendor Coordination

• Partner with infrastructure, identity, cybersecurity, and service teams, as well as vendors, to deliver integrated endpoint solutions and resolve complex technical challenges.

Competencies:

• Technical leadership and team management

• Strong analytical and problem-solving skills

• Process discipline and operational governance (ITSM alignment)

• Communication and stakeholder engagement

• Strategic thinking with execution focus

• Collaboration across cross-functional IT teams

• Continuous improvement and automation mindset

Skills:

• Endpoint engineering and configuration management (Windows, macOS, mobile)

• UEM/MDM platforms (e.g., Intune, Jamf, Azure Virtual Desktop, Workspace ONE, MECM/SCCM)

• Software packaging, deployment, and lifecycle management

• Patch management and vulnerability remediation

• Endpoint security controls (encryption, EDR, compliance policies)

• Automation (zero-touch provisioning, scripting, configuration-as-code)

• Endpoint monitoring, reporting, and compliance tools

• ITSM tools and processes (incident, change, problem management)

• Asset management and endpoint inventory governance

Education & Experience Requirements:

Education:

Bachelor's degree

Experience:

• 5–7 years of experience in endpoint engineering, desktop engineering, systems administration, or EUC roles

• 1–3+ years of leadership or supervisory experience in endpoint or device management environments

• Experience with enterprise endpoint tools and automation platforms

Certifications:

• Not required, but relevant certifications (e.g., Microsoft, Jamf, ITIL) are beneficial

Preferred Experience Requirements:

Education:

Bachelor's Degree

• Information Systems, Information Technology, Computer Science, Cybersecurity, or related field (or equivalent experience).

Experience:

• 7–10 years of total experience in endpoint engineering or end-user computing environments

• 5–7 years of leadership experience managing endpoint engineering or desktop engineering teams

• Prior experience in a Manager, Endpoint Engineering or similar leadership role

Certifications:

• ITIL Foundation or equivalent ITSM certification

• Microsoft Endpoint Manager / Intune, Jamf, or Workspace ONE certifications

• Security-related certifications (e.g., Security+, CISSP – preferred but not required)

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at [email protected]. 

Benefits Package Highlights:

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.

• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.

• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.

• Flexible Spending Accounts: Available for medical and dependent care expenses.

• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).

• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.

• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

Hiring Range: