Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Manager, Design Engineering - Optical to lead a team of Optical Design Engineers that are responsible for designing, capital allocation, link engineering, project managing, and implementing new optical services on DWDM network.

The Manager, Design Engineering - Optical will effectively communicate with internal order management personnel and various internal teams on the progress of the team’s respective projects. In addition, the Manager, Design Engineering - Optical will be responsible for the team meeting and exceeding key performance targets monthly, quarterly and annually. 

The Manager, Design Engineering - Optical requires high level knowledge of DWDM optical networks, signal flow, optical power requirements, electrical power requirements, network build, augment, and groom designs. The position is a leadership role responsible for their team's success.

Responsibilities: 

• Maintains specific customer commitments and deadlines in the Zayo (Salesforce or future system used) database. Provides project status updates on the order when necessary for the project management groups.  

• Provides support to field operations to resolve provisioning problems; reviews and verifies technical data in an effort to project issues.    

• Exercises interpersonal skills in working with all internal customers. 

• Performs other related duties or projects as assigned by management. 

• Ensure safeguarding of confidential information that may be accessed in performance of duties. 

• Participates in the development and implementation of engineering standards and procedures. 

• Implement plans for cross-training team members to learn additional duties. 

• Acts as a reference for training; communicate training needs to the Management. 

• Manages workload to identify critical issues and prioritize those items that must be completed daily. 

• Works around obstacles and roadblocks within the order flow to obtain the priority required by Zayo to meet required due dates.  Show initiative in getting work done. 

• Participates in operations-related projects, as needed. 

• Design planning, record creation and capacity fulfillment and implementation of DWDM network throughout the U.S and Canada.  

• Works with Project Managers and Design and Implementation Engineers when issues arise during capacity projects.  

• Designs DWDM network per Network Architectures standards and future growth of our network and customer base.  Implements circuit designs for the core of the network as needed.  

• Provides direction in the circuit design function of the Engineering Department for orders with transport and facilities required to meet identified circuit requirements. 

• Reviews capacity request for correctness and clarifies any design related items back to the responsible departments. 

• Supports partner teams and/or ONCC during customer or network escalations as requested. 

• Performs other miscellaneous duties, including staying abreast of technology and network solutions and cross training when needed. 

Qualifications: 

• Bachelor’s degree in a technical discipline or equivalent education, training and/or experience. 

• Minimum of seven (7) years of telecommunications and/or data networking experience. 

• Minimum of two (2) year of Telecommunications Project Management or Lead Engineer experience. 

• Ability to meet inflexible deadlines; perform non-predictive multiple tasks; and handle customer conflict to a successful resolution.  

• Excellent verbal and written communication skills.  

• Working knowledge of optical systems and signal flow designs through fixed or flex grid networks using ROADM technology. 

• Experience using Microsoft Office or Google programs and project management software. Able to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions in controlled situations. Deal with some abstract but mostly concrete variables.  

• Familiarity with majority of the below products: 

• Optical Systems:  Fuji, Adva, Ciena 6500 & RLS, Cisco, Infinera DTNx & Flex ILS, Nokia 1830
• Understanding of DWDM single flow and spectrum allocation for Fixed and Flex grid networks

• Salesforce, ServiceNow, Sitetracker equivalents 

• Telecom inventory systems, Metasolv / Netcracker is a bonus 

• Microsoft Office and Google programs, specifically Visio, Excel or G equivalent

Estimated base salary range: $84,900 - $130,600 USD/annually.

Work Authorization Requirement: This position is not eligible for employment-based visa sponsorship. Zayo will not provide, transfer, or assume sponsorship for any employment visa or work authorization for this position now or in the future. 

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.