University Operations:

The University Operations division at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience.

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The Opportunity:

The UCF IT division within University Operations is seeking an experienced and collaborative Manager, Data Platforms to lead the day-to-day operations, administration, and service delivery of the university's enterprise data, integration, automation, and AI platform services. This position is responsible for managing a team of technical professionals supporting critical platforms including Microsoft Fabric, Azure Data Lake, Informatica, Power Platform, Copilot, Gemini, SQL Server, and MariaDB. This position will oversee platform reliability, service operations, governance, security compliance, and continuous improvement initiatives while ensuring enterprise data platforms remain secure, available, scalable, and aligned with institutional needs.

Classification Title: Manager, Enterprise Infrastructure

Responsibilities:

• Lead and supervise the Data Platforms team, including work assignments, workload management, onboarding, performance evaluations, professional development, and cross-training initiatives.
• Manage the day-to-day operations of enterprise data, integration, automation, and AI platforms, ensuring reliable and effective service delivery.
• Oversee platform availability, performance, capacity planning, monitoring, backup and recovery processes, patching, upgrades, and operational readiness activities.
• Manage service requests, incidents, and operational workflows through ServiceNow while maintaining service levels and customer satisfaction.
• Serve as the operational liaison between technical teams, university stakeholders, and IT partners to support platform-related initiatives and priorities.
• Ensure adherence to change management practices, testing standards, security controls, access management requirements, and data governance policies.
• Support the administration and operational delivery of enterprise AI and automation platforms, promoting automation-first practices and continuous improvement.
• Develop and provide operational reports, service metrics, and platform performance dashboards to leadership.
• Serve as a management escalation point for service-impacting issues and assist in resolving operational challenges.

Minimum Qualifications:

Bachelor’s degree and 6 years of relevant experience; or High School Diploma (or equivalent) and 10 years of relevant work experience in lieu of degree; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6). 

Preferred Qualifications:

• Experience leading enterprise data platforms, analytics, business intelligence, or data engineering teams in a large and complex organization.
• Demonstrated expertise with modern cloud data technologies, including Microsoft Fabric, Power BI, Azure Data Services, data warehouses, and data lakes.
• Experience establishing and advancing data governance, data quality, metadata management, and institutional data stewardship practices.
• Proven ability to develop and execute data platform strategy, roadmaps, and service delivery models aligned with business and organizational objectives.
• Experience leading cross-functional initiatives involving data integration, analytics, reporting, automation, and enterprise applications while managing staff, budgets, vendors, and enterprise-scale projects.

Special Instructions to the Applicants:

The anticipated salary range for this position is $104,664 to $120,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

This role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options 
• Employee discounts, including tickets to many Orlando attractions 
• Education assistance 
• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law.  The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.  

UCF is proud to be a smoke-free campus and an E-Verify employer. 

For general application or posting questions, please email [email protected].

If an accommodation due to a disability is needed to apply for this position, please email [email protected].