Job Description

Manager – Continuous Improvement & Process Discovery

Kraft Heinz Global Business Services | Continuous Improvement

Six Sigma Green Belt  |  Process Discovery Lead  |  GBS Towers: ATR, AP, Commercial Ops, SCM & More

Job Title

Manager – Continuous Improvement & Process Discovery

Department

Global Business Services (GBS) – Continuous Improvement CoE

Reports To

Senior Manager – Continuous Improvement

Location

GBS GCC Ahemdabad

Six Sigma Requirement

Certified Green Belt (GB) – Required; Black Belt aspirant preferred

Travel

Up to 20%

POSITION OVERVIEW

The Manager of Continuous Improvement & Process Discovery is a hands-on practitioner and team lead who drives process discovery and improvement initiatives across assigned GBS FnA towers. Reporting to the Senior Manager, this role owns the end-to-end execution of Six Sigma projects, facilitates process discovery workshops, produces high-quality process documentation, and coaches Analysts. The Manager bridges strategic direction with operational delivery, ensuring GBS towers continuously evolve toward leaner, more efficient models.

KEY RESPONSIBILITIES

Process Discovery & Improvement Execution

•     Lead full-cycle DMAIC projects for assigned GBS towers (ATR, S2P, RTR, Commercial Ops, SCM), from charter definition through Control phase.

•     Facilitate SIPOC, Value Stream Mapping (VSM), Swimlane, and Process Flow mapping workshops with tower SMEs and operations teams.

•     Document current-state (as-is) processes and develop future-state (to-be) blueprints with gap analysis and improvement recommendations.

•     Apply Lean tools (5S, Kaizen, FMEA, Root Cause Analysis) to identify and eliminate waste across transactional processes.

•     Build and maintain the GBS process library (SOP-level documentation) in collaboration with tower leads.

Data Analysis & Performance Measurement

•     Collect and analyze process performance data using statistical methods (control charts, Pareto analysis, Fishbone, hypothesis testing).

•     Build and maintain KPI dashboards to track process health, improvement adoption, and project benefits realization.

•     Partner with GBS Data & Analytics teams to leverage process mining tools and ERP data for baseline measurement.

Team Leadership & Analyst Development

•     Supervise and develop 2–4 CI Analysts; assign workstreams, review deliverables, and provide structured coaching.

•     Guide Analysts through process mapping assignments and quality-check documentation for accuracy and completeness.

•     Support Analyst Yellow Belt and Green Belt certification journeys through project guidance and knowledge transfer.

Stakeholder Collaboration

•     Engage tower process owners, operations leads, and functional SMEs to gather inputs, validate findings, and drive buy-in for improvements.

•     Prepare and present project updates, workshop findings, and improvement proposals to Senior Manager and tower leadership.

•     Coordinate with IT/automation teams to align process redesigns with digitalization and RPA pipeline.

REQUIRED QUALIFICATIONS

•     Bachelor's degree in Engineering, Business Administration, Finance, Operations, or Supply Chain.

•     Certified Six Sigma Green Belt (ASQ, IASSC, or equivalent) – mandatory.

•     5–8 years of relevant experience in process improvement, operations, or business analysis.

•     Minimum 2–3 years in a GBS, Shared Services, SSC, or BPO environment.

•     Hands-on experience facilitating VSM, SIPOC, and Process Mapping sessions.

•     Proficiency in process documentation tools (Visio, Lucidchart, ARIS, Signavio, or Bizagi).

•     Strong data analysis skills; working knowledge of Minitab, Excel (advanced), or similar tools.

•     Demonstrated ability to manage multiple projects and stakeholders simultaneously.

PREFERRED QUALIFICATIONS

•     Six Sigma Black Belt certification or active pursuit.

•     Exposure to process mining tools (Celonis, UiPath Process Mining).

•     Experience with ERP platforms (SAP S/4HANA, Oracle) in an ATR or AP context.

•     Lean certification or Kaizen facilitation experience.

•     Experience in FMCG, CPG, or Kraft Heinz GBS environment.

COMPETENCIES & BEHAVIORS

•     Strong facilitation skills – ability to lead structured workshops with diverse, cross-functional participants.

•     Analytical mindset with a practical, results-oriented approach to problem solving.

•     Clear written and verbal communication; able to translate process complexity into simple documentation.

•     Collaborative team player who builds trust with operations teams and fosters a CI culture.

•     Detail-oriented with high standards for documentation quality and process rigor.

KEY PERFORMANCE INDICATORS

KPI

Target

DMAIC projects completed per year

≥ 4 closed projects / year

Process maps delivered (as-is + to-be)

≥ 10 per tower per year

On-time project milestone delivery

≥ 90%

Savings / efficiency contribution per project

> $100K average

Analyst performance rating (direct reports)

≥ Meets expectations, 100%

Stakeholder Satisfaction (Tower level surveys)

≥ 4.5 / 5

Location(s)

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.