SUMMARY:

Reporting to the Director of Discharge Planning, the Manager is responsible for leading and supporting a multidisciplinary team, including Community Health Workers (CHW), Peer Recovery Specialists, Community Liaisons, Homeless Outreach Specialists, and Medical Respite Program staff. In collaboration with the Director, this role provides operational leadership for the department, working closely with hospital leadership and community partners to advance system-wide initiatives, optimize patient flow, and enhance the overall patient experience. The Manager plays a key role in guiding staff to deliver coordinated care and case management services for patients with complex medical and psychosocial needs throughout hospitalization and during the transition to community-based care. This position is central to achieving organizational goals of reducing hospital readmissions, improving health outcomes, and connecting vulnerable populations to essential healthcare, housing, and social support resources.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Consistently applies the corporate values of respect, honesty, and fairness, and the constant pursuit of excellence in improving the health status of the people of the region, through the provision of customer-friendly, geographically accessible, and high-value services, within the environment of a comprehensive, integrated, academic health system. Is responsible for knowing and acting in accordance with the principles of the Brown University Health Corporate Compliance Program and Code of Conduct.

Responsibilities include, but are not limited to:

Recruits, hires, orients, evaluates, and counsels staff in the department. Coordinates work assignments of staff, considering current patient needs and availability of resources.

Assists with integrating staff within various hospital/clinic/community settings (i.e. Emergency Room, outpatient clinics, off-site Medical Respite locations).

Monitors caseloads of all staff and maintains staff accountability for following department and organizational rules and requirements. Ensure staff coverage for all areas of responsibility.

Assures that policies and procedures meet regulatory requirements and are routinely maintained.

Demonstrates expertise in clinical specialties, e.g., chronic/complex illness, trauma-informed care, substance abuse, mental health, homeless services.

Promotes the growth of staff in areas of patient-centered care, education, and cross-organizational care.

Assists the Director in identifying and developing program needs. Compiles and analyzes program data involving performance and outcomes.

Participates in formulation of the operational budget. Analyzes and explains budget variances. Ensures cost-effective utilization of resources, including staff and equipment.

Participates in departmental studies, hospital-wide committees, hospital projects and quality assurance activities.

Maintains and enhances professional expertise through appropriate educational activities.

Provides direct clinical services as necessary.

Performs other duties as assigned.

EDUCATION:

Master’s degree in Social Work from an accredited school of Social Work (or equivalent).

Current license from the State of RI, Board of Social Work Licensure at Licensed Independent Clinical Social Work level (L.I.C.S.W.) (or equivalent)

Community Health Worker Certification (preferred or equivalent)

EXPERIENCE:

Three to five years of clinical experience in a health or mental health setting with special emphasis on populations to be served in the assigned area(s), with experience in administration and supervision preferred. Experience in community outreach, community health work, health education, homeless services, mental health and substance use services. 

Strong management and leadership skills.

Advanced level of clinical expertise necessary to provide supervision to a multidisciplinary staff.

The ability to oversee departmental activities and to supervise subordinate staff and ensure that policies and procedures are maintained.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

General hospital environment with occasional stressful conditions associated with patient care.

Community and home visits in providing support to staff.

Must be able to make hospital rounds through various patient care areas either by walking or through some other mobile means.

Must be able to lift and/or carry up to 10 lbs. to transport items from one patient care unit to the next.

Must maintain a valid driver’s license to operate a motor vehicle. Be able to provide current registration and insurance. 

INDEPENDENT ACTION:

Performs independently within the department’s policies and practices.  Refers specific complex problems to the director or designee when clarification of the departmental policies and procedures is required.

SUPERVISORY RESPONSIBILITY:

Supervises up to 25 FTEs

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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Driving Required: