Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

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The Manager, Automotive Business Operations will develop and execute strategic initiatives based on business case analysis and lead continuous process improvement to support the AAA Automotive Division (Emergency Roadside Service “ERS”, Car Repair and other Member Services). Managing a team of high-performing direct reports, this role supports strategic project execution, planning, and product operations across the division. This role will lead change management initiatives using Agile methodologies to execute changes in products, contractor Service Level Agreements, and new business plans, as well as using cross-divisional data to make actionable ROI recommendations for short-term and long-term initiatives.

NOTE: This role is hybrid and requires 3 days a week in our Walnut Creek, CA office.

ESSENTIAL FUNCTIONS

Strategic Planning

• Drives divisional strategy and long-range strategic planning in alignment with executive leadership goals. Organizes, leads, and facilitates cross-functional project teams, specifically around evaluating existing and/or implementing new Automotive technology solutions, products and platforms.
• Leads business case development and feasibility studies for new divisional initiatives, platforms, and operational investments. Supports the division’s financial goals and P&L management with cost/benefit evaluations, Pricing studies, and ROI analyses to optimize margins and support revenue growth.

Project Execution & Insights

• Executes and provides ongoing analysis of the Automotive strategic plan to propel the business forward, including evaluating operational efficiencies, technology solution and quality of service.
• Manages strategic projects and cross-functional programs utilizing formal methodologies, including Agile, PMP principles, and Change Management. Accurately measures and monitors key performance indicators, analytics insights, and operational risks and prioritizes reporting and analytics needs.
• Conducts analysis of business initiatives to determine financial impacts and overall success based on established metrics.
• Makes recommendations on business capabilities, resources and meeting overall objectives. Acts as a SME for divisional Policies and Procedures; provides field support and communication on SOPs.

Enterprise Collaboration

• Drives process optimization workstreams to streamline workflows, eliminate procedural gaps, and mitigate operational risks or policy non-compliance.
• Represents Automotive and acts as a liaison on cross functional teams for process improvement projects, best practices implementation and technology assessment.
• Maintains effective communications with internal and external teams as it relates to automotive operations, processes and procedures.
• Partners with key cross-functional business partners (IT, HR, Legal, Marketing, Accounting, Safety) to align project goals, secure resources, and ensure seamless delivery.
• Oversees contractor strategy, capacity planning, and Service Level Agreements (SLAs) across the internal automotive and external service provider network.

Leadership

• Directly manages, coaches, and mentors a team direct reports focused on strategy, projects, and product management.
• Deploys resources effectively to meet operational needs of the department.
• Builds and leads a high-performing team, setting clear objectives, offering continuous feedback, and promoting professional development.

KNOWLEDGE / SKILLS / ABILITIES

• Demonstrated ability in Corporate Strategy, Strategic Planning, Business Case Development, P&L Management, Financial Modeling, ROI Analysis, and driving actionable insights.
• Proven proficiency in People Management, Team Leadership, and Executive Alignment.
• Demonstrated ability in Program Management, Agile, PMP principles, Change Management, and Process Optimization.
• Excellent knowledge and execution of Vendor Governance, Contractor Management, and Service Level Agreements (SLAs).
• High proficiency in Product Operations, Data Analytics, Risk Mitigation, and Strategic Problem-Solving.
• Excellent written and verbal communication skills with a demonstrated ability to influence cross-functional teams and executive leadership.

EDUCATION & EXPERIENCE / COMPETENCIES / CERTIFICATIONS / LICENSES

Minimum Qualifications

• Bachelor’s degree
• Minimum of 5 years progressive experience in business operations, corporate strategy, management consulting, or project/program management or M&A advisory or 3 years and a Master’s degree, or 9 years of related experience without a Bachelor’s degree
• 3+ years of direct people management experience overseeing direct reports

Preferred Qualifications

• Automotive, logistics/operations or technology experience
• Masters Degree

DISCLAIMER

The job functions listed describe the general nature and level of work being performed by team members assigned to this job. They are not intended to be an exhaustive list and may be subject to change based on business needs.

WORKING ENVIRONMENT

Hybrid - Work from home 2 days, in office 3 days

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