JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary: Responsible for the comprehensive operational management, tenant relations, financial performance, and strategic oversight of assigned retail property to ensure optimal asset value, tenant satisfaction, and compliance with all applicable regulations and contractual obligations.

Key Responsibilities:

Operational Management:

• Oversee daily mall operations including maintenance, security, cleaning, and all facility management services to ensure optimal performance and safety standards
• Manage and coordinate with service providers, contractors, and vendors to ensure service level agreements are met
• Conduct regular property inspections and implement preventive and corrective maintenance programs
• Ensure compliance with health, safety, and environmental regulations

Tenant Relations & Leasing Support:

• Serve as primary point of contact for all tenant inquiries, concerns, and operational matters
• Coordinate tenant move-ins, fit-outs, and handovers in compliance with lease agreements and mall standards
• Support leasing team with tenant retention initiatives and address tenant satisfaction issues proactively
• Enforce lease terms, mall policies, and operating procedures consistently across all tenants

Financial & Budget Management:

• Prepare and manage annual operating budgets and capital expenditure plans
• Monitor and control operational expenses to achieve budget targets and maximize net operating income
• Review and approve invoices, service charges, and vendor payments
• Prepare regular financial and operational reports for property ownership and senior management

Marketing & Customer Experience:

• Collaborate with marketing team on promotional activities, events, and campaigns to drive footfall and sales
• Monitor customer feedback and implement service improvements to enhance visitor experience
• Ensure mall presentation and ambiance meet brand standards at all times

Compliance & Risk Management:

• Ensure full compliance with all local laws, building codes, fire safety regulations, and insurance requirements
• Maintain accurate property documentation including licenses, permits, contracts, and insurance policies
• Identify and mitigate operational risks through proactive planning and emergency preparedness protocols

Team Leadership:

• Lead, supervise, and develop on-site operations team to achieve performance objectives
• Conduct regular team meetings, performance reviews, and training programs
• Foster a culture of accountability, service excellence, and continuous improvement

Required Qualifications:

• Facility Management experience is a must along with MEP Experience
• Bachelor's degree in Real Estate Management, Engineering, or related field
• Minimum 3-7 years of property or retail mall management experience
• Strong knowledge of property operations, facility management, and lease administration
• Proven financial acumen with budget management and P&L responsibility

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.