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Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site!
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2020 Fortune’s World Most Admired Companies (14th)
2019 Fortune’s Best Places to Work (15th)
2019 Forbes’s One of the “Best Employers for Diversity”
2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

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RC781230 LU011: Operations Support Agent (Open)

LU011: Operations Support Agent

Full time

Bulevar Artigas 220 - Esc. 401 11300 C.P. Montevideo Uruguay

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.
Lead or senior levels of these positions may:
• Handle escalated or more complex issues,
• Coordinate team activities or those of agency contract staff,
• Support supervisor or manager activities,
• Support the design, review and implementation of processes and procedure

General job description
Under general supervision completes the following activities:
• Receipt, release and shipment of cargo;
• Provide support in the definition, review, implementation and improvement of organizational processes, operational flows and performance indicators of the sector;
• Issuing reports of loads in the warehouse and en route of vendors drivers with daily accountability of the operational activities and routines of the sector;
• Support in coordination of operational teams activities (Handlers)
• Monitoring Vendors Drivers activities
• Control and handling of pending issues and returns;
• Monitoring of indicators and accountability to management and external customers, when necessary prepare material and presentations, including participation in meetings with customers.
• May be required to perform other duties as assigned    
Minimum Requirements
Minimum Education:
• High school diploma/equivalent. Proficiency in English
• Valid Drivers License and good driving record.

Minimum Experience: One (1) year clerical experience

Minimum Required Skills:
• Data entry, and/or general office skills.
• Good human relations, interpersonal, and communication skills.
• Clear and articulate speaking voice.
• Accuracy & Attention to Detail
• Good Microsoft Office & PC Skills in particular Excel
• Good Planning & Organizing Skills
• Good Problem Solving Skills
• Basic notions of monitoring and analysis of indicators and customer service
• Dynamic and creative  
• Ability to lift 70 lbs and to maneuver any single package weighing up to 150 lbs with appropriate equipment.                  

PROPOSITO DEL CARGO:

Efectuar una variedad de tareas de backoffice dentro del departamento de Operaciones incluyendo atención al cliente, tareas administrativas generales  y manejo de mercaderías.  

 

PRINCIPALES RESPONSABILIDADES:

Dentro de las principales responsabilidades del cargo encontramos:

 

 

Scaneo de documentación.

Seguimiento de los embarques

Apoyo en la preparación y armado de la documentación de aduana.

Soporte general a tareas de backoffice operativo

Asistir a los clientes en el rastreo de sus paquetes y resolver inquietudes relacionadas con los productos y servicios de FedEx.  Contacto telefónico.

Preparar reportes administrativos referentes a la operación.

Mantener y auditar la documentación y archivos relacionados con la operación.

Proveer soporte administrativo al Gerente de Operaciones.

Informar a los clientes sobre asuntos aduaneros de sus envios.

Mantener el lugar de trabajo limpio y ordenado

Reconocer clientes nuevos y oportunidades adicionales, cuentas nuevas, con el fin de obtener envíos adicionales.

 

Estas responsabilidades son las principales o las que se realizan con mayor frecuencia.  Cualquier otra tarea podrá ser solicitada para su cumplimiento.

 

CONOCIMIENTOS, EXPERIENCIA, HABILIDADES REQUERIDAS PARA EL CARGO:

Bachiller o su equivalente.  Experiencia previa en funciones  administrativas, operativas o de servicio al cliente.  Buenas habilidades administrativas y conocimientos de computación y de comercio exterior.  Excelentes habilidades de comunicación,  relaciones interpersonales y organizacionales.  Tono de voz claro y articulado.  Nivel de idioma  portugues e Inglés intermedio . Debe poder trabajar horarios flexibles cuando sea requerido

Job Posting End Date:

2026-11-15