Job Summary

Responsible for managing end-to-end logistics operations in Indonesia, including transportation, warehousing, inventory management, import/export activities, customs compliance, and KITE duty-exemption governance. Ensures safe, compliant, timely, and cost-effective product movement while supporting operational excellence, stakeholder collaboration, issue resolution, work-process coaching, and continuous improvement initiatives.

Key Responsibilities

Logistics Operations

• Coordinate inbound, outbound, intercompany, sample, return, cancelled order, and other non-standard shipments across Indonesia plants, warehouses and relevant legal entities using air, ocean, and land transportation modes.
• Ensure timely and accurate execution of Goods Issue (GI), Goods Receipt (GR), and inventory-related transactions in SAP and Coordinate shipment readiness, bookings, loading, goods issue (GI), goods receipt (GR), customs clearance, transportation, warehousing, and final delivery execution through internal and external logistics partners
• Work closely with Planning, Customer Service, Procurement, warehouses, forwarders, customs brokers, carriers, and stakeholders in origin and destination countries to ensure smooth logistics execution and regulatory compliance.
• Monitor shipment status, delivery performance, shipment milestones, operational risks, documentation gaps, port congestion, and exceptions, ensuring timely issue resolution and stakeholder communication.
• Review and validate operational, shipping, and customs documentation, including commercial invoices, packing lists, bills of lading, dangerous goods documentation, certificates, customs declarations, and other supporting documents.
• Provide work-process guidance and operational support to logistics implant resources, warehouse personnel, and other operational teams to ensure timely and accurate logistics execution.
• Act as a work-process coach for import/export teams, provide guidance on issue escalation, and support resolution of shipment-related operational issues.
• Act as focal point for logistics invoice validation and payment-related issues, ensuring operational validity, billing accuracy, proper cost allocation, and timely resolution of blocked or disputed invoices.
• Support logistics cost control, claims management, and resolution of billing discrepancies and service provider issues.
• Drive corrective actions for logistics operational issues to minimize supply chain disruptions and improve service reliability.

Customs & Trade Compliance

• Serve as focal point for customs operations, customs audits, and regulatory compliance activities in Indonesia.
• Engage with customs authorities, customs brokers, and internal Tax, Finance, Legal, Supply Chain, and Global Trade Compliance stakeholders on customs and regulatory matters.
• Manage day to day governance and monitoring of KITE duty-exemption facility activities, including PIB utilization, validity and extension tracking, bank guarantees, import-export traceability, material consumption monitoring, export realization reporting, inventory reconciliation, record retention, and audit readiness.
• Review and ensure compliance of HS classifications, import/export permits, customs valuation, and customs declarations before shipment execution.
• Escalate customs classification, regulatory, compliance, or trade-related issues to the appropriate regulatory or global classification teams when required.
• Maintain accurate, complete, and audit-ready records for import, export, customs, inventory, and KITE transactions, including IT inventory data and reporting required for KITE facility.
• Monitor open customs declarations, aging balances, duty savings, inventory variances, scrap and yield variances, and potential compliance exposures.
• Coordinate timely corrective actions, issue resolution, and stakeholder engagement to address customs and trade compliance risks.
• Ensure disposal of KITE controlled materials is properly documented, reconciled, approved, and reported in accordance with applicable customs and KITE requirements.

Warehousing & Inventory Management

• Coordinate warehouse operations and 3PL execution to ensure timely and accurate goods receipt, goods issue, storage, inventory transactions, shipment execution, and recordkeeping activities.
• Monitor inventory accuracy, aging stock, shelf life, batch status, warehouse capacity, inventory controls, FEFO implementation, slow-moving inventory, and at-risk stock and coordinate preventive actions with planning and warehouse teams.
• Support cycle counts, annual stock takes, inventory reconciliation, and perform root-cause analysis for physical inventory, SAP inventory, and customs-record discrepancies.
• Coordinate inventory adjustments, and disposal activities for expired, damage, obsolete, non-conforming, or otherwise approved materials, ensuring appropriate approvals, system transactions, inventory reconciliation, supporting documentation and compliance with company customs, environmental and regulatory requirements.
• Ensure compliance with company quality, HSSE, safety, security, segregation, documentation, and warehouse operating standards.

Operational Governance & Continuous Improvement

• Act as logistics process subject matter expert and provide guidance to logistics, warehouse, import/export, and operational teams.
• Drive resolution of logistics issues, claims, customs-related concerns, and service provider performance issues.
• Monitor logistics KPIs, identify improvement opportunities, and support process optimization, digitalization, and transformation initiatives.
• Lead investigation, root-cause analysis, and implementation of corrective and preventive actions for operational issues.
• Maintain compliance with company policies, trade regulations, customs requirements, safety standards, and operating procedures.
• Support audits, governance reviews, operational controls, and logistics compliance initiatives.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business, International Trade, Engineering, or related field.
• Minimum 5 years of experience in logistics, transportation, customs, warehousing, international trade, or supply chain operations.
• Strong knowledge of import/export processes, customs regulations, KITE governance, inventory management, and logistics operations.
• Experience with SAP or equivalent ERP systems.
• Strong analytical, problem-solving, communication, coaching, and stakeholder management skills.
• Certified Customs Specialist is preferred

Key Competencies

• Logistics Operations Management
• Customs & Trade Compliance
• KITE Facility Governance
• Transportation & Warehouse Management
• Inventory Control
• SAP / ERP Systems
• Risk & Issue Management
• Continuous Improvement
• Stakeholder Management
• Operational Excellence
• Customs Audit Management
• Import / Export Process Management
• Logistics Cost Management
• Root Cause Analysis & Corrective Action Management