At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for remote work four days a week, this role strikes the perfect balance between teamwork and autonomy

DUTIES AND RESPONSIBILITIES 

The duties and responsibilities of this position consists of, but are not limited to, the following: 

• Ensure Transportation arrangements are made for shipments by the following: 

• Monitoring customer load board and information flow in the Transportation Management System 

• Maintaining any team mailboxes 

• Performing relationship and knowledge-based exception management to any pre-defined processes 

• Document and organize existing standard operating processes 

• Learn multiple job functions within assigned team 

• Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers 

• Meet operational metrics 

• Conduct CHR systems trainings to external CHR customer representatives 

• Manage reconciliation of daily, weekly, monthly, and quarterly reports 

• Make fact-based suggestions on how customers can achieve their goals in utilizing CHR by understanding CHR’s value proposition 

• Act as a resource and support for peers when needed 

• Understand and utilize CHR’s project-based delivery model to find process improvements and cost savings within area of responsibility and/or team 

• Other duties or responsibilities as assigned according to the team and/or country specific requirements 

QUALIFICATIONS 

Required: 

• High School Diploma and/or GED 

• Minimum 2 years of experience in Supply Chain, Transportation, and/or Logistics 

• Minimum 1 year of prior experience working with and troubleshooting information systems 

• Ability to work flexible schedule on occasion, including overtime hours when requested 

• Ability to travel up to 5% (domestic and/or international) 

• Fluent in English and Spanish 

Preferred: 

• Bachelor’s degree from accredited college or university 

• Excellent customer service skills 

• Proficient in Microsoft Office Suite of programs 

• Ability to present to a variety of audiences 

• Strong written and verbal communication skills 

• Ability to think critically, analyze data and solve problems quickly and accurately 

• Ability to work in a team oriented and fast-paced environment 

• Ability to prioritize and handle a variety of tasks 

• Continuous improvement mindset 

• Ability to adapt to an ambiguous and changing environment 

• Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization 

• Values a diverse and inclusive work environment