Overview:

Position Summary

The focus of the Library Concierge role is to deliver a high level of customer service while working on the service points of RMIT’s library sites, and to undertake physical maintenance of the collections.  Staff in this role may be asked to perform physical collections tasks, or a combination of these tasks in any rostered shift. The incumbent will be required to open and close Library spaces.  The role may also be required to work across the Library on projects and programs of work.

Key Accountabilities

• Provide concierge services to Library users such as responding to directional queries, orientation and services, referrals to other Library Services
• Provide ad hoc assistance or referral service to Library users while within public collections spaces
• Customers have timely and efficient access to well-maintained physical collections of the Library
• Contribute to shelving and retrieval of collections materials including returns and holds
• Perform group or team Collection maintenance projects and tasks as directed by the Senior Officers 
• Collect and process items from Pick lists as directed, straightforward data entry.

Key Selection Criteria

• Demonstrated ability to provide excellent customer service, including effective verbal communication and rapport building.
• Demonstrated ability to deliver excellent customer service to a diverse audience.
• Ability to work effectively as part of a team.
• Experience and understanding of safe manual handling processes as they relate to libraries is desirable, training will be provided.
• Knowledge and understanding of the Dewey Decimal classification system for sorting library materials is desirable, training will be provided.

Note:
This role is open to RMIT students who will be enrolled to study until mid 2028.
Students may be required to work at Library sites City, Bundoora, Brunswick, Carlton campus or at the CARM store at Bundoora for project work. 

Mandatory training session for successful candidates:

Tuesday 19th January, Carlton Library, Library Training Room (B94-03-010), 11:00am to 3:00pm

Application Process
Please submit a COVER LETTER addressing the key selection criteria, as well as acknowledge that you can work at the Bundoora campus and also attend the mandatory training date on Tuesday 19th of January and a RESUME 

Applications Close:

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.